Job summary
Job overview
This Senior Project Manager role at Level AI focuses on enhancing customer engagement through AI-powered solutions, serving as the primary contact for key client accounts.
Responsibilities and impact
The responsibilities include onboarding clients, understanding their technical requirements, collaborating with internal teams, upselling solutions, and tracking account metrics to drive improvements.
Experience and skills
Candidates should have a Bachelor's degree or equivalent experience, 4 years in a technical role, strong project management skills, and excellent communication abilities, with familiarity in SaaS and cloud services preferred.
Company information
Level AI, founded in 2019 and based in Mountain View, California, is a Series C startup that transforms contact centers into strategic assets using advanced AI technologies.
Job location and travel
This position is remote within the US.
Company overview
Level AI is an innovative technology company specializing in artificial intelligence solutions for customer service and support. They make money by offering advanced AI-driven tools that enhance customer interactions, streamline workflows, and improve overall service efficiency for businesses. Founded by Ashish Nagar, the company has quickly gained recognition for its cutting-edge technology and commitment to transforming customer service through AI.
How to land this job
Tailor your resume to showcase your extensive project management experience, particularly in managing client accounts and successful customer implementations, as this aligns directly with the responsibilities at Level AI.
Highlight your technical background, especially your understanding of SaaS platforms and APIs, as well as your ability to communicate technical concepts to non-technical stakeholders.
Apply through multiple platforms including Level AI's corporate site and LinkedIn to maximize your chances of being noticed for the Senior Project Manager role.
Connect with individuals in the project management or customer success teams at Level AI on LinkedIn to learn more about the position; ice breakers could include asking about their experience with customer onboarding or discussing recent AI innovations they find exciting.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'client accounts,' 'customer implementations,' and 'project management skills' to ensure your application is seen by hiring managers.
Utilizing Jennie Johnson's Power Apply feature can help streamline your application process, tailoring your resume, identifying the best application channels, and connecting with relevant professionals, allowing you to focus on your job search more effectively.
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