Job summary
Job post source
This job is directly from Heritage Auctions
Job overview
The Desktop Support Technician is responsible for providing daily desktop support to all network users at Heritage Auctions, contributing to the efficient operation of the company's IT services.
Responsibilities and impact
Daily responsibilities include providing desk-side support for end-user issues, managing tickets, troubleshooting internal applications, and maintaining printer fleet needs, while ensuring timely responses and documentation.
Compensation and benefits
Benefits include medical, dental, and vision coverage, paid time off, 401k savings plans, and access to daily pay, with compensation commensurate based on experience.
Experience and skills
Candidates should have a high school degree with 2+ years of enterprise desktop support experience, proficiency in Windows 10 and Mac OS X, and preferred certifications such as A+ and Network+. Experience with A/V systems and desktop imaging practices is also required.
Work environment and culture
The work environment is fast-paced and team-oriented, requiring individuals to work independently and have reliable transportation for on-site duties.
Company information
Heritage Auctions is the largest auction house founded in the U.S., headquartered in Dallas, Texas, and serves over 40 different auction categories.
Job location and travel
The job is located in Dallas, Texas, primarily on-site, with some travel requirements and on-call rotations every 7 to 8 weeks.
Company overview
Heritage Auctions is a leading auction house specializing in a diverse range of collectibles, including fine art, coins, sports memorabilia, and historical artifacts. They generate revenue through auction commissions, buyer's premiums, and consignment fees. Founded in 1976, Heritage has grown to become one of the largest auction houses in the world, known for its innovative use of technology and strong online presence, which has expanded its global reach and accessibility for collectors and sellers alike.
How to land this job
Position your resume to showcase your strong customer service skills and detail-oriented approach, as these are key attributes for a Desktop Support Technician at Heritage Auctions.
Highlight your experience with desktop support, particularly in ticket management, new user deployment, and internal application troubleshooting, as these are essential duties of the role.
Apply through multiple channels including Heritage Auctions' corporate site and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current employees in the IT department at Heritage Auctions on LinkedIn to ask about their experiences and any insights they may have about the role.
Potential ice breakers could include asking about their favorite aspect of working at Heritage Auctions or discussing a recent project they were involved in.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support', 'ticket management', and 'Windows 10' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus more on networking and less on administrative tasks.
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