TaskUs

Operations Manager - Content Moderation - on site in New Braunfels, TX

SAN ANTONIO, TXPosted a month ago

Job summary

  • Job post source

    This job is directly from TaskUs

  • Job overview

    The Operations Manager - Content Moderation at TaskUs oversees daily business operations and a large team to ensure client satisfaction and operational efficiency in a fast-growing digital services company.

  • Responsibilities and impact

    The role involves managing up to 150 FTEs, client relationship management, performance reporting, coaching, KPI monitoring, interviewing team leads, ensuring occupational safety compliance, and fostering a positive team culture.

  • Compensation and benefits

    TaskUs offers competitive industry salaries, comprehensive benefits, and a People First culture with wellness, HR, diversity support, and internal mobility opportunities.

  • Experience and skills

    Candidates should have over two years managing call center supervisors, at least one year of client management experience, excellent communication and presentation skills, and a bachelor's degree in business administration or management is preferred.

  • Career development

    TaskUs encourages internal mobility and professional growth at all career stages within the company.

  • Work environment and culture

    TaskUs promotes a People First culture focused on innovation, inclusivity, diversity, and employee well-being in a supportive and dynamic environment.

  • Company information

    TaskUs is a global provider of outsourced digital services and customer experience solutions to technology companies, with about 45,000 employees across 23 locations in 12 countries.

  • Team overview

    The candidate will manage a large team of up to 150 full-time employees and work closely with team leaders and senior management.

  • Job location and travel

    This position is on-site in New Braunfels, TX, with flexible hours depending on client needs.

  • Application process

    Applicants should apply through the TaskUs careers website and communicate only with authorized recruiters; no payment is required during the application process.

  • Unique job features

    The job uniquely combines operational management with advanced finance knowledge, client interaction, and occupational safety responsibilities in a high-growth BPO environment.

Company overview

TaskUs is a global outsourcing company specializing in providing customer support, back-office services, and AI operations to innovative and disruptive companies. Founded in 2008 by Bryce Maddock and Jaspar Weir, TaskUs has grown rapidly, leveraging a tech-driven approach to deliver high-quality services. The company generates revenue through long-term contracts with clients across various industries, including technology, healthcare, and e-commerce. TaskUs is known for its vibrant work culture, commitment to employee well-being, and focus on digital transformation.

How to land this job

  • Position your resume to highlight your experience managing large teams and client relationships, emphasizing your ability to oversee day-to-day operations and meet KPIs such as CSAT, AHT, and shrinkage targets.

  • Emphasize your advanced knowledge in finance aspects like billing and invoicing, as well as your skills in coaching, performance management, and employee retention to align with the role's responsibilities.

  • Apply through multiple platforms including TaskUs' official careers page at https://www.taskus.com/careers/ and LinkedIn to maximize your chances of being noticed by recruiters.

  • Connect with current Operations Managers or team leaders at TaskUs on LinkedIn, using ice breakers such as inquiring about their approach to managing large teams or how they drive innovation in content moderation operations.

  • Optimize your resume for ATS by incorporating keywords from the job description like 'operations management,' 'client relationship,' 'performance metrics,' 'team leadership,' 'risk management,' and 'occupational health and safety' to ensure it passes initial screenings.

  • Utilize Jennie Johnson's Power Apply feature to automate the application process across multiple channels, tailor your resume for ATS, and identify relevant LinkedIn contacts, allowing you to focus your energy on networking and interview preparation.

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