Job summary
Job post source
This job is directly from Havertys Furniture
Job overview
The Office Supervisor at Havertys Furniture oversees the Guest Services Office, ensuring smooth operations and superior customer service in a retail environment.
Responsibilities and impact
The role involves supervising office functions, handling customer complaints, managing communications, performing audits, assisting with inventory and accounts payable, and supporting HR/payroll duties such as processing I9 verifications and conducting orientations.
Compensation and benefits
The position offers a starting pay between $15.50 and $19.00 per hour, paid daily with a Daily Pay Program, a 401K with 4% company match, comprehensive medical, dental, and vision benefits, paid time off, associate discounts, referral bonuses, educational assistance, and wellness programs.
Experience and skills
Candidates should have a high school diploma or GED with 1-3 years of related office and customer service experience preferred, proficiency in Microsoft Word, Excel, and O365 preferred, strong math and communication skills, and the ability to multitask and work independently.
Career development
There are opportunities for advancement within Havertys Furniture and potential for career growth through training and internal promotions.
Work environment and culture
The company culture emphasizes customer service, integrity, quality, teamwork, and operates in a fast-paced, business professional retail showroom environment with a 140-year heritage.
Company information
Havertys Furniture is a well-established furniture retailer with a long history of quality and customer service, operating multiple showrooms and focusing on superior customer experiences.
Team overview
The candidate will join the Guest Services Office team, working closely with office assistants and management to maintain store operations and customer service standards.
Job location and travel
The job is located in Fort Myers, FL, with store hours Monday through Saturday 10 am to 7 pm and Sunday 12 pm to 6 pm, requiring occasional weekend work.
Unique job features
This role includes unique benefits such as a Daily Pay Program allowing pay draws between pay cycles, substantial employee discounts, and involvement in community giving opportunities.
Company overview
Havertys Furniture is a well-established American retail company specializing in home furnishings. Founded in 1885, it operates over 100 stores across 16 states, offering a wide range of furniture, including living room, bedroom, and dining room pieces. The company generates revenue through direct sales in its retail stores and online platform, focusing on quality, style, and customer service. Havertys has a rich history of adapting to market trends and maintaining a strong brand presence in the competitive furniture industry.
How to land this job
Position your resume to highlight supervisory experience and skills in managing office operations, emphasizing your ability to oversee guest services and coordinate office staffing effectively at Havertys Furniture.
Focus on showcasing your customer service expertise, proficiency in handling customer complaints, and experience with administrative tasks such as processing invoices, purchase orders, and payroll duties as described in the job listing.
Apply through multiple channels including Havertys' official corporate careers site and LinkedIn to maximize your chances of being noticed for the Office Supervisor role.
Connect with current Havertys employees in the Guest Services or Office Management divisions on LinkedIn; use ice breakers like commenting on Havertys' 140-year heritage or asking about their experience with the company’s team environment and customer service culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'office supervision,' 'guest services,' 'customer service,' 'inventory assistance,' 'HR/payroll duties,' and 'Microsoft Office skills' to ensure it passes initial automated screenings.
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