Sonic Healthcare USA, Anatomic Pathology

Client Service Representative

RYE BROOK, NYPosted 18 days ago

Job summary

  • Job post source

    This job is directly from Sonic Healthcare USA, Anatomic Pathology.

  • Job overview

    The Client Service Representative role at Sonic Healthcare USA is an entry-level position focused on providing consistent customer service and support to clients and internal teams within the healthcare laboratory setting.

  • Responsibilities and impact

    The CSR will handle inbound calls, process medical service requests, resolve client issues, document patient information, communicate proactively with clients and sales teams, educate clients on procedures, and occasionally perform receptionist duties.

  • Compensation and benefits

    The position offers competitive benefits including medical, dental, and vision insurance, a 401(k) with company match, paid time off, paid holidays, free lab services for employees and dependents, and a supportive work-life balance.

  • Experience and skills

    Candidates need a high school diploma and at least 2 years of customer service or call center experience; medical terminology proficiency and strong communication skills are preferred.

  • Career development

    The company provides opportunities for growth within the organization and values employee development.

  • Work environment and culture

    Sonic Healthcare USA promotes a supportive, inclusive, and diverse workplace culture, certified as a Great Place to Work, emphasizing teamwork and innovation.

  • Company information

    Sonic Healthcare USA is a healthcare company specializing in anatomic pathology and laboratory operations, committed to quality and diversity in the workplace.

  • Job location and travel

    The job is located in Rye Brook, NY, with a Monday to Friday schedule from 9:00 AM to 5:30 PM, full-time and benefit eligible.

  • Unique job features

    The role includes unique opportunities such as free lab services for employees, a community-oriented environment, and involvement in healthcare laboratory operations.

Company overview

Sonic Healthcare USA, Anatomic Pathology, is a division of Sonic Healthcare, a global healthcare company specializing in laboratory and diagnostic services. They provide comprehensive anatomic pathology services, including histology, cytology, and molecular testing, to support accurate disease diagnosis and treatment. Revenue is generated through partnerships with hospitals, clinics, and healthcare providers who utilize their specialized diagnostic services. Founded in 1987 in Australia, Sonic Healthcare has grown through strategic acquisitions and expansion, becoming a leading player in the global diagnostics industry.

How to land this job

  • Tailor your resume to highlight your customer service experience, especially in call center environments, and emphasize your ability to handle inbound calls, resolve issues, and communicate effectively in a medical or laboratory setting.

  • Showcase any familiarity with medical terminology, confidentiality protocols, and your skill in managing detailed documentation and data entry related to patient information and service requests.

  • Apply through multiple platforms including Sonic Healthcare USA’s official corporate careers page and LinkedIn to maximize your chances of being seen by recruiters and hiring managers.

  • Connect on LinkedIn with current employees or managers in the Anatomic Pathology or Laboratory Operations divisions at Sonic Healthcare USA, using ice breakers like commenting on their recent posts about teamwork or innovation, or asking about their experience working in a Great Place to Work certified environment.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'call center,' 'medical terminology,' 'patient intake,' 'confidentiality,' and 'laboratory operations' to ensure your resume passes automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate applying through multiple channels and identify relevant LinkedIn contacts, freeing up your time to prepare for interviews and tailor your resume effectively.

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