Job summary
Job post source
This job is directly from Software Technology Inc.
Job overview
The Senior Technical Support Specialist at Software Technology Inc. provides advanced technical support and account management for IT infrastructure, impacting over 12,000 users by ensuring service desk efficiency and security compliance.
Responsibilities and impact
The role involves analyzing and resolving IT incident tickets, supporting desktop applications, managing account administration including Active Directory, troubleshooting hardware/software issues, communicating with users, documenting processes, leading projects, and enforcing IT security policies.
Experience and skills
Requires specialized knowledge in service desk operations, account management, Active Directory expertise, strong communication skills, and experience with IT security policies and complex technical systems.
Company information
Software Technology Inc. supports IT infrastructure and services, focusing on large-scale user support and security compliance.
Team overview
The candidate will work with the Service Desk/Accounts Team, supporting a large user base and collaborating on technical and security operations.
Job location and travel
On-site at Century Center, Raleigh, NC, for a 12-month engagement.
Unique job features
The job includes leading projects, maintaining detailed operational documentation, and a strong focus on IT security and data protection within a large governmental IT environment.
Company overview
Software Technology, Inc. specializes in developing innovative software solutions for various industries, including finance, healthcare, and education. They generate revenue through software licensing, subscription services, and custom development projects. Founded in 1998, the company has a strong history of technological advancements and has earned a reputation for delivering reliable and scalable software products. Notable achievements include pioneering cloud-based solutions and maintaining a robust client portfolio featuring several Fortune 500 companies.
How to land this job
Position your resume to highlight your advanced technical expertise in service desk operations, account management, and Active Directory administration as described in the job posting for Software Technology Inc.
Emphasize your ability to troubleshoot complex hardware, software, and network issues, your experience with ServiceNow ticketing systems, and your strong communication skills to convey technical concepts to non-technical users.
Apply through multiple channels including Software Technology Inc.'s corporate careers page, LinkedIn job postings, and any specialized IT job boards to maximize your visibility for the Senior Technical Support Specialist role.
Connect with current employees in the NC DIT-Transportation or Service Desk teams at Software Technology Inc. on LinkedIn to inquire about the role; use ice breakers such as commenting on recent technology initiatives at the company or asking about their experience managing large-scale IT support for thousands of users.
Optimize your resume for ATS by incorporating key phrases from the job description like 'Active Directory', 'ServiceNow', 'IT Security Policies', 'desktop applications support', and 'incident management' to help your resume pass automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, allowing you to focus your time on preparing for interviews and skill enhancement.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.