Pelican Products, Inc.

Customer Service Representative

TORRANCE, CAPosted 23 days ago

Job summary

  • Job post source

    This job is directly from Pelican Products, Inc.

  • Job overview

    The Customer Service Representative at Pelican Products, Inc. is responsible for providing excellent customer service and maintaining strong customer relations, ensuring customer satisfaction and effective order processing.

  • Responsibilities and impact

    Daily responsibilities include entering orders, processing customer quotations, assisting with product selection, handling customer complaints, and maintaining accurate customer records while adhering to company policies and safety guidelines.

  • Compensation and benefits

    The annual pay range for this position varies by location and qualifications, with a comprehensive benefits package including paid time off, medical/dental/vision insurance, and a matching 401k plan.

  • Experience and skills

    Candidates should have an Associate's Degree in Business or a related field, a minimum of 2 years of experience in a fast-paced office or sales environment, and proficiency in MS Office Suite, particularly Excel and SAP.

  • Career development

    Opportunities for professional growth include progressing within the role as skills and experience develop, with potential for increased responsibilities over time.

  • Work environment and culture

    Pelican Products, Inc. emphasizes quality, safety, and continual improvement, fostering a cooperative environment where employees interact effectively across all levels.

  • Company information

    Pelican Products, Inc. is known for its commitment to quality and safety, providing durable products and solutions for various markets, and is an Equal Employment Opportunity employer.

  • Team overview

    The specific team dynamics are not detailed, but the role involves interaction with various departments to ensure customer satisfaction and support company objectives.

  • Job location and travel

    The job location is not specified, but it involves standard physical activities within the facility and may require flexibility in working hours, including overtime.

  • Application process

    Interested candidates can apply directly through the company's application portal, with specific instructions available during the hiring process.

  • Unique job features

    This position offers the chance to work in a fast-paced environment, handling multiple projects and contributing to quality initiatives.

Company overview

Pelican Products, Inc. specializes in designing and manufacturing high-performance protective cases, temperature-controlled packaging solutions, and advanced portable lighting systems. The company generates revenue by selling these durable products to a diverse range of industries, including military, aerospace, entertainment, and outdoor recreation. Founded in 1976 by Dave Parker in Torrance, California, Pelican has grown significantly and expanded its global footprint, acquiring several companies to enhance its product offerings and market reach. Known for their rugged and reliable products, Pelican continues to innovate and maintain a strong reputation for quality and durability.

How to land this job

  • Tailor your resume to highlight your customer service experience, proficiency with MS Office Suite (especially Excel), and your ability to manage multiple projects in a fast-paced environment, as these are key components of the Customer Service Representative role at Pelican Products, Inc.

  • Emphasize your detail-oriented nature, organizational skills, and excellent communication abilities, as these qualities are essential for maintaining strong customer relations and processing orders accurately.

  • Apply through multiple channels, including Pelican Products' corporate site and LinkedIn, to maximize your chances of being noticed for this position.

  • Connect with individuals in the customer service division at Pelican Products, Inc. on LinkedIn to gain insights about the role; potential ice breakers could include asking about their experience with Pelican's products or inquiring about the team culture.

  • Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer service,' 'order processing,' 'MS Office,' and 'CRM,' to ensure your application passes initial screenings.

  • Utilize Jennie Johnson's Power Apply feature to streamline your job search process, allowing you to focus on preparing for interviews and networking while it handles resume optimization, application submissions, and identifying connections.

Jennie Johnson works for you!

Here’s what we do to make sure you’re successful:

  • Targeted Resume Revamp:

    We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.

  • Job Description Dissection:

    Unpack the job posting with expert analysis, ensuring your application hits every key requirement.

  • Bespoke Cover Letter:

    Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.

  • Interview Mastery:

    Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.

  • Direct Application Insights:

    Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.

  • Skills and Gaps Assessment:

    Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.

  • Personalized Email Pitch:

    Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.

  • In-depth Research Guide:

    Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.

  • Detailed Company Analysis:

    Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.

  • Strategic Candidate Overview:

    Understand your unique value and why companies would want to interview you, highlighting your background and positioning.