Job summary
Job post source
This job is directly from Housing Works
Job overview
The Community Partnerships Clinic Liaison at Housing Works supports connecting clients to programming through a welcoming and efficient customer experience, enhancing client engagement and care access.
Responsibilities and impact
The role involves maintaining knowledge of programs, enrolling clients, coordinating transportation, navigating patients during visits, providing follow-up support, documenting issues, assisting outreach efforts, meeting reporting requirements, and participating in team meetings and community events.
Compensation and benefits
The position offers a compensation range of $17 to $18 per hour based on experience, comprehensive healthcare plans with most costs covered by Housing Works, PTO up to 30 days in the first year, and an educational benefit for tuition and textbook reimbursement.
Experience and skills
Candidates should be outgoing, personable, articulate, organized, and persistent, with sensitivity and flexibility to diverse client needs; specific experience requirements are not detailed but communication and customer service skills are essential.
Career development
Opportunities include participation in professional training, development, and required certifications to enhance skills and career growth within Housing Works.
Work environment and culture
Housing Works values diversity, equity, and inclusion, providing a supportive environment sensitive to various client backgrounds and needs, with union representation for employees.
Company information
Housing Works, founded in 1990, is committed to AIDS advocacy and operates health services, harm reduction programs, and social enterprises like thrift shops and a bookstore cafe in New York City.
Team overview
The candidate will join the Community Partnership team, actively participating in weekly huddles, monthly meetings, and community events, working closely with Account Managers and other staff.
Job location and travel
The job is based in New York City at Housing Works Community Health Center, with no specific mention of remote work or travel requirements.
Unique job features
The role uniquely combines client navigation, community engagement, and social service coordination within a health services setting, emphasizing a warm, client-centered approach.
Company overview
Housing Works is a New York City-based non-profit organization that provides housing, healthcare, and advocacy for individuals living with HIV/AIDS and those experiencing homelessness. They generate revenue through a combination of government grants, private donations, and the operation of thrift shops and a bookstore café, which fund their extensive social services. Founded in 1990 by members of the AIDS activist group ACT UP, Housing Works has a rich history of grassroots activism and has been instrumental in advocating for the rights and dignity of marginalized communities.
How to land this job
Position your resume to highlight your interpersonal skills, client engagement experience, and ability to navigate complex social services environments, as these are central to the Community Partnerships Clinic Liaison role at Housing Works.
Emphasize your experience with client intake, enrollment processes, follow-up coordination, and your sensitivity to diverse populations reflecting Housing Works' commitment to inclusivity and equity.
Apply through multiple channels such as Housing Works' official corporate website and LinkedIn to maximize your chances of being noticed for this role.
Connect with current employees in Housing Works' Health Services division on LinkedIn; use ice breakers like commenting on their commitment to harm reduction programs or asking about their experience with community outreach efforts to build rapport.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client enrollment,' 'community liaison,' 'health services,' 'client adherence,' and 'outreach coordination' to ensure your application passes initial screening.
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