Job summary
Job post source
This job is from a recruiting firm hiring for a separate company
Job overview
The Automotive Customer Service Rep role involves managing customer interactions and order processes to ensure a seamless experience and support the company's automotive component supply chain.
Responsibilities and impact
The role includes assisting customers with product selection, managing orders from quoting to shipment, coordinating with internal teams for delivery, handling returns and warranty requests, and maintaining accurate data in ERP and CRM systems.
Compensation and benefits
The position offers an annual salary of $70,500 to $77,000, full health benefits, a hybrid work schedule, 401(k) match, and 2 weeks of paid time off.
Experience and skills
Candidates need at least 1 year of customer service or inside sales experience with Tier 1 or OEMs in the automotive industry, mechanical aptitude, strong communication skills, familiarity with order management systems, and organizational skills.
Work environment and culture
The work environment is fast-paced and team-oriented, emphasizing a service-focused mindset and strong follow-through.
Company information
The company supplies precision-engineered mechanical components such as actuators, valves, fasteners, and assemblies to OEMs, Tier 1 suppliers, and aftermarket providers in the automotive industry across North America and beyond.
Job location and travel
The job is located in Mount Prospect, IL, with a hybrid work schedule.
Company overview
The search results do not provide specific information about a company named "HR Manager." Instead, they primarily reference job postings, salary data, and professional profiles related to human resources management roles in Schaumburg, Illinois, and other locations. It appears that "HR Manager" may not refer to a distinct company but rather a job title or category within the human resources field. If you are seeking information about a specific company, please provide additional details or clarify the inquiry.
How to land this job
Position your resume to highlight your experience in customer service within the automotive industry, emphasizing familiarity with Tier 1 suppliers and OEMs to match the job's focus.
Showcase your mechanical aptitude and ability to manage order lifecycles, including quoting, order entry, shipment tracking, and handling returns or warranty requests, as these are key responsibilities.
Apply through multiple platforms such as the HR Manager corporate website and LinkedIn to maximize your application visibility and increase your chances of consideration.
Connect with current employees in the customer service or sales divisions at HR Manager on LinkedIn; use ice breakers like commenting on recent company news or asking about the hybrid work culture to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'order management systems,' 'customer service,' 'mechanical aptitude,' 'OEM,' and 'Tier 1 suppliers' to ensure it passes the initial screening.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best channels to apply through, and find relevant LinkedIn contacts, allowing you to focus your time and energy on preparing for interviews and networking.
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