Job summary
Job post source
This job is directly from USLI
Job overview
The Customer Service Representative will join USLI's Instant Quote team, providing excellent service to brokers and agents while contributing to a collaborative work environment.
Responsibilities and impact
Daily responsibilities include handling incoming phone calls, delivering the USLI Experience through exceptional service, and effectively managing multiple tasks in a fast-paced setting.
Compensation and benefits
The starting hourly compensation is $25.75, with part-time team members eligible for profit-sharing, pay increases, year-end bonuses, and medical benefits for those working 25 or more hours per week.
Experience and skills
Candidates must have two years of customer service experience, strong communication skills, and proficiency in Microsoft Office; insurance experience and call center experience are preferred.
Career development
Extensive training is provided, and there are opportunities for pay increases and participation in profit-sharing.
Work environment and culture
USLI promotes a culture of diversity, equity, and inclusion, aiming to create a sense of belonging for all community members.
Company information
USLI is focused on strengthening community and culture, emphasizing representation across various demographics.
Team overview
The job is part of the Instant Quote team, which values collaboration and effective communication among its members.
Job location and travel
The position requires commuting to the Boise, ID office.
Application process
Interested applicants must be able to commute to the office and should inquire about the application process directly with USLI.
Unique job features
Part-time team members enjoy community benefits like free lunch and access to a fitness center.
Company overview
United States Liability Insurance Group (USLI) specializes in underwriting low premium, low hazard specialty insurance products. They generate revenue by offering a diverse range of insurance policies, including professional liability, commercial package, and personal lines, catering to small businesses and non-profit organizations. Founded in 1867, USLI is a member of the Berkshire Hathaway family of companies, which provides them with robust financial backing and stability. Their commitment to customer service and innovation in the insurance industry makes them a reputable and forward-thinking employer.
How to land this job
Tailor your resume to emphasize your customer service experience, highlighting your ability to provide excellent service in fast-paced environments, as this aligns with USLI's focus on the 'USLI Experience'.
Showcase your strong verbal and written communication skills, problem-solving capabilities, and your proficiency with computers and Microsoft Office, as these are essential for the role.
Apply through multiple platforms including USLI's corporate site and LinkedIn to maximize your chances of getting noticed for the Customer Service Representative position.
Connect with individuals in the Instant Quote team at USLI on LinkedIn to inquire about the position; potential ice breakers could include discussing your shared interest in customer service excellence or asking about their experiences with the company culture.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer service', 'problem-solving', and 'Microsoft Office' to ensure it passes initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume and identifying key contacts to network with at USLI, allowing you to focus more on your job search.
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