Job summary
Job post source
This job is from a recruiting firm hiring for a separate company as it refers to the employer as 'our client' rather than directly naming Bluewater Hayes Inc. as the hiring company.
Job overview
The Customer Service Technician role involves providing technical support and troubleshooting for water heating products, impacting customer satisfaction and service efficiency within the contact center team.
Responsibilities and impact
The technician will provide troubleshooting and installation guidance, assist with customer claims, analyze service cases, handle inbound calls from various stakeholders, and resolve technical issues while maintaining customer satisfaction.
Experience and skills
Candidates should have 3-5 years of customer service experience, preferably in technical support, knowledge of HVAC/plumbing terminology is desirable, strong communication skills, and a high school diploma or equivalent; technical certifications are preferred.
Compensation and benefits
The job offers best in class employee benefits, though specific salary or bonus details are not provided.
Work environment and culture
The company values expertise, adaptability, excellent customer service, and collaboration within a supportive team environment.
Team overview
The candidate will join a dynamic contact center team focused on technical support for water heating products.
Unique job features
This role is distinguished by its focus on technical problem-solving in a fast-paced contact center environment and collaboration with diverse customers and stakeholders.
Company overview
Bluewater Hayes Inc. is a company based in Lakeview, MI, specializing in manufacturing and environmental health and safety services. They generate revenue through various roles, including manufacturing plant management and environmental health safety specialization. The company is actively hiring for positions such as Manufacturing Plant Manager and Environmental Health Safety Specialist, indicating a focus on maintaining operational efficiency and safety standards. Notably, Bluewater Hayes Inc. also has a presence in Grand Rapids, MI, and Charlotte, NC, suggesting a broader operational footprint.
How to land this job
Tailor your resume to highlight your 3-5 years of customer service experience, especially in technical support roles, emphasizing your ability to troubleshoot and provide installation guidance for water heating or related products.
Focus on showcasing your communication skills, particularly your expertise in handling inbound calls, de-escalating challenging situations, and delivering clear technical guidance to diverse customers including service technicians and homeowners.
Include familiarity or knowledge of HVAC, plumbing, or water heating terminology and practices, as this aligns closely with the job requirements and will help your resume pass ATS keyword scans.
Apply through multiple channels such as Bluewater Hayes Inc.'s corporate career site, LinkedIn job postings, and other reputable job boards to maximize your application visibility.
Connect with current employees or team members in the contact center or technical support division at Bluewater Hayes Inc. on LinkedIn. Use ice breakers like commenting on recent company initiatives in customer service or asking about their experience working with water heating products.
Optimize your resume for ATS by incorporating keywords from the job description such as 'troubleshooting,' 'technical support,' 'customer claims processing,' 'HVAC terminology,' and 'contact center environment' to improve screening success.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, identify all relevant application portals, and find LinkedIn connections to network with, allowing you to focus more on preparing for interviews and other job search activities.
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