Job summary
Job post source
This job is directly from 1st Security Bank of Washington
Job overview
The IT Help Desk Specialist at 1st Security Bank provides exceptional end-user support to bank employees, ensuring smooth operation of IT systems and contributing to excellent client service.
Responsibilities and impact
The specialist supports employees with computers, peripherals, phone systems, and software, manages support tickets, installs and maintains equipment, and travels to various bank locations as needed.
Compensation and benefits
The position offers full medical, dental, and vision coverage, life and long-term disability insurance, a 401K matching program, and paid sick and vacation time.
Experience and skills
Candidates should have six months of related experience or IT education, familiarity with Windows, Active Directory, MS Office, information security standards, and preferably banking knowledge.
Career development
The bank values professional growth and offers a supportive environment encouraging career excellence and learning opportunities.
Work environment and culture
1st Security Bank promotes a relationship-driven, ethical, accountable, and diverse culture with a focus on teamwork, community involvement, and open communication.
Company information
1st Security Bank is a highly rated, community-focused bank recognized as one of Puget Sound's Best Places to Work for nine consecutive years with a strong reputation for service excellence.
Job location and travel
The position is full-time onsite, located in Aberdeen, Lacey, or Oregon Coast offices, requiring regular travel to bank locations during business hours.
Unique job features
The role involves direct interaction with end-users, travel to multiple bank locations, and supports a well-established bank with a strong community presence.
Company overview
1st Security Bank of Washington is a community bank that provides a range of financial services including personal and business banking, mortgage lending, and wealth management. Founded in 1936, the bank has grown to serve customers through multiple branches across Washington state. They generate revenue through interest on loans, service fees, and investment income. The bank emphasizes personalized customer service and community involvement, making it a significant player in local economic development.
How to land this job
Tailor your resume to highlight your experience in providing exceptional end-user support, especially with personal computers, peripherals, and software like Microsoft Windows, Active Directory, and MS Office applications, as these are key to the IT Help Desk Specialist role at 1st Security Bank of Washington.
Emphasize your customer service skills and ability to handle support tickets efficiently, demonstrating your commitment to service excellence and teamwork, which align with the bank's core values of being relationship-driven and accountable.
Apply through multiple channels including the 1st Security Bank corporate careers site and LinkedIn to maximize your chances of being noticed for this onsite position based in Lacey, Aberdeen, or Oregon Coast offices.
Connect with current IT or Help Desk team members at 1st Security Bank on LinkedIn to gain insights about the role and company culture. Use ice breakers such as commenting on the bank's recognition as a top workplace or asking about their experience supporting bank-specific applications and end users.
Optimize your resume for ATS by incorporating keywords from the job description like 'end-user support,' 'Microsoft Windows,' 'Active Directory,' 'service excellence,' 'ticket management,' and 'technical support for bank phone systems' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying on multiple platforms, tailor your resume for ATS, and identify LinkedIn connections to network with, saving you time and increasing your chances of landing the job.
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