Job summary
Job post source
This job is directly from Thorne
Job overview
The Operations Manager, Personal Health Ecosystem at Thorne manages the outsourced lab testing program to ensure seamless operations and a superior user experience.
Responsibilities and impact
The role involves onboarding and managing lab partners, resolving operational issues, ensuring quality control, collaborating cross-functionally, and optimizing workflows to support and scale the testing program.
Compensation and benefits
The position offers competitive compensation, full company-paid medical, dental, and vision insurance, disability and life insurance, 401k with matching, gym membership reimbursement, monthly supplement allowance, paid time off, and professional development opportunities.
Experience and skills
Candidates need 5+ years in operations or vendor management, preferably in healthcare or diagnostics, strong organizational and problem-solving skills, excellent communication, and familiarity with lab testing workflows.
Career development
Thorne provides training, professional development, and career growth opportunities for employees.
Work environment and culture
Thorne values science-backed health solutions, teamwork, and a mission-driven approach to empower individuals' well-being, fostering a collaborative and passionate work environment.
Company information
Thorne is a leader in science-backed health and wellness solutions, founded in 1984, trusted by healthcare professionals, athletes, and consumers with a focus on high-quality supplements and health tests.
Team overview
The Operations Manager reports to the VP of Product, PHE and works closely with cross-functional teams including Product, Science, Business Development, Medical Affairs, Regulatory, Engineering, and Customer Service.
Job location and travel
This is a remote position.
Unique job features
The role uniquely focuses on managing an outsourced lab testing program with a strong emphasis on operational excellence and cross-team collaboration to enhance user experience.
Company overview
Thorne is a health and wellness company specializing in high-quality nutritional supplements, personalized health tests, and wellness solutions. They generate revenue through the sale of their products directly to consumers via their e-commerce platform and through partnerships with healthcare practitioners and organizations. Founded in 1984, Thorne has a history of commitment to rigorous scientific research and innovation, ensuring their products meet the highest standards of quality and efficacy.
How to land this job
Position your resume to highlight your experience in operations management, vendor relations, and partner success, especially within healthcare or diagnostics, to align with Thorne's focus on lab testing program management.
Emphasize your skills in cross-functional collaboration, problem-solving, and process optimization, as well as your ability to manage third-party service providers and ensure operational quality and compliance.
Apply through multiple platforms, including Thorne's official careers page and LinkedIn, to maximize your visibility and chances of consideration.
Connect with current employees in the Personal Health Ecosystem or Product divisions on LinkedIn, using ice breakers like commenting on recent Thorne product launches, expressing enthusiasm for their mission on proactive health, or asking about their experience working with lab partners.
Optimize your resume for ATS by including keywords like 'operations management,' 'vendor management,' 'lab partner onboarding,' 'quality assurance,' 'cross-functional collaboration,' and 'health tech,' ensuring it is clear, concise, and formatted simply for scanning.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications across multiple sites and identify relevant LinkedIn contacts, saving time and increasing your chances of landing the role effectively.
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