Job summary
Job post source
This job is directly from First Responder Wellness
Job overview
The Care Coordinator at First Responder Wellness supports mental health service delivery by managing scheduling and client communications to ensure smooth operations.
Responsibilities and impact
The Care Coordinator handles incoming calls and emails, schedules appointments, coordinates clinician assignments, manages documentation, arranges meetings, generates reports, and supports overall team efficiency.
Experience and skills
Candidates need a high school diploma or equivalent, with preferred AA or BA degrees, strong organizational and communication skills, customer service experience, proficiency in scheduling systems, clerical experience, healthcare terminology knowledge preferred, CPR/First Aid certification, and a current negative TB test.
Job location and travel
Full-time Monday to Friday, 8am to 5pm, no specific location details provided.
Company overview
First Responder Wellness is a specialized healthcare organization dedicated to providing mental health and addiction treatment services tailored to first responders such as firefighters, police officers, EMTs, and other emergency personnel. The company generates revenue through its comprehensive treatment programs, which include residential care, outpatient services, and family support, often covered by insurance or private payment. Founded with a mission to address the unique challenges faced by first responders, it emphasizes culturally competent care and evidence-based practices. Candidates should note its strong reputation for understanding the high-stress nature of emergency professions and its commitment to holistic recovery.
How to land this job
Tailor your resume to highlight your strong organizational skills, proficiency with scheduling systems, and experience in customer-facing roles, as these are central to the Care Coordinator role at First Responder Wellness.
Emphasize your ability to handle multiple communication channels professionally, including answering calls and emails, coordinating appointments, and working closely with clinical teams to resolve scheduling conflicts.
Apply through multiple platforms such as First Responder Wellness's corporate website and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees in the care coordination or clinical support divisions at First Responder Wellness on LinkedIn, using ice breakers like commenting on their recent posts about mental health initiatives or asking about their experience working with the clinical team.
Optimize your resume for ATS by incorporating keywords from the job description such as 'scheduling,' 'client coordination,' 'customer service,' 'documentation,' and 'healthcare terminology' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and follow-ups.
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