Job summary
Job post source
This job is directly from Every Word Code
Job overview
The Customer Support Assistant role at Every Word Code is crucial for maintaining client satisfaction by providing timely and effective customer assistance.
Responsibilities and impact
The role involves responding to customer inquiries through multiple channels, resolving issues, documenting interactions, assisting with service requests and technical support, coordinating with internal teams, and ensuring follow-up for customer satisfaction.
Compensation and benefits
The position offers a competitive salary of $50,000 to $55,000 annually, health, dental, and vision insurance, paid time off, holidays, and opportunities for career advancement and skill development.
Experience and skills
Candidates should have a high school diploma or equivalent (Bachelor’s preferred), experience in customer support or administrative roles, strong communication skills, proficiency in Microsoft Office and CRM platforms, and good organizational and problem-solving abilities.
Career development
The job provides opportunities for career advancement and skill development with comprehensive training and ongoing support.
Work environment and culture
The company promotes a positive and collaborative work environment.
Job location and travel
The position is located in New Orleans.
Company overview
Every Word Code is a privately held company based in Orlando, Florida, founded in 2018. The company specializes in sales and branding, operating primarily within the marketing and graphic design sectors. Every Word Code generates revenue by offering a range of marketing services, including social media coordination and brand development, as evidenced by their job listings for roles such as Marketing Coordinator and Social Media Assistant. With a focus on dynamic marketing solutions, Every Word Code has established itself as a key player in the Orlando area, employing a diverse team to support its operations.
How to land this job
Tailor your resume to highlight your strong communication skills, experience in customer support or administrative roles, and proficiency with Microsoft Office and CRM platforms, as these are key for the Customer Support Assistant role at Every Word Code.
Emphasize your ability to manage multiple support channels efficiently, problem-solving attitude, and organizational skills to align with the responsibilities of responding promptly to inquiries and coordinating with internal departments.
Apply through multiple channels including Every Word Code's corporate website and LinkedIn to maximize your chances of being noticed for this position in New Orleans.
Connect with current employees in the customer support or administrative divisions at Every Word Code on LinkedIn, using ice breakers such as complimenting the company’s positive work environment or asking about their experience with the training and support programs.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer inquiries,' 'CRM platforms,' 'problem-solving,' 'communication skills,' and 'time-management' to ensure it passes initial automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate the application process, tailor your resume for ATS, identify multiple application channels, and find LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and skill development.
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