Job summary
Job post source
This job is directly from Fortegra
Job overview
The Help Desk Technician Tier 1 at Fortegra supports and maintains IT systems and infrastructure, ensuring smooth operation and resolving technical issues to optimize IT investments.
Responsibilities and impact
The technician responds to help requests, supports installation and troubleshooting of hardware, software, and network peripherals, manages user access, participates in IT projects, develops user support materials, conducts diagnostics, and maintains equipment inventory.
Compensation and benefits
The position offers a full benefits package including medical, dental, life, vision insurance, company-paid short/long term disability, 401(k), and tuition assistance.
Experience and skills
Candidates should have 2+ years of help desk experience, preferably an Associate's Degree or equivalent experience, and certifications like COMPTIA A+ or Network+ are preferred.
Application process
Applicants will receive correspondence only from Fortegra.com email addresses to avoid job fraud.
Company overview
Fortegra is a global specialty insurer and warranty solutions provider, offering a wide range of insurance and protection products. They generate revenue through underwriting premiums, service contracts, and warranty products across various sectors including automotive, consumer electronics, and mobile devices. Founded in 1981, Fortegra has expanded its footprint through strategic acquisitions and partnerships, emphasizing innovation and customer-centric solutions. Their commitment to financial stability and tailored risk management has positioned them as a trusted partner in the insurance and warranty industry.
How to land this job
Tailor your resume to highlight your experience in providing technical support, specifically emphasizing your skills in hardware, software, and network troubleshooting as described in the Help Desk Technician Tier 1 role at Fortegra.
Focus on showcasing your communication skills and ability to handle multiple support channels such as phone, email, chat, and help desk systems, which are critical for this position.
Apply through multiple platforms including Fortegra's official corporate career site and LinkedIn to maximize your application visibility and reach.
Connect with current IT support staff or help desk technicians at Fortegra on LinkedIn, using ice breakers like asking about their experience with Fortegra's IT projects or inquiring about the team’s approach to troubleshooting and end-user support.
Optimize your resume for ATS by incorporating keywords from the job description such as 'help desk system,' 'hardware troubleshooting,' 'software installation,' 'network peripherals,' and 'COMPTIA A+ certification' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and further skill development.
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