Job summary
Job post source
This job is directly from Crown Castle
Job overview
The Client Service Manager, Wireless at Crown Castle manages contract issues and customer relationships to maintain retention and maximize revenue in the wireless infrastructure sector.
Responsibilities and impact
The role involves complex contract negotiation, managing lease renewals and terminations, analyzing customer requests, maintaining customer contacts, delivering presentations, leading projects, and providing guidance on contract activities.
Compensation and benefits
The salary range is $74,900-$103,000 annually with potential bonuses, commissions, equity incentives, medical, dental, vision, life insurance, 401k plan, 18 days PTO, and 12 paid holidays.
Experience and skills
Requires five or more years of outside sales or customer-facing management experience, preferably in telecom, with project management and CRM/Microsoft Office skills; a Bachelor's degree or equivalent is preferred.
Career development
Crown Castle offers professional growth and development opportunities for teammates at any career stage.
Work environment and culture
The company promotes community involvement, teamwork, and a hybrid work model with collaboration and occasional travel.
Company information
Crown Castle is the largest US provider of shared communications infrastructure, publicly traded on NYSE, part of the S&P 500, and a major REIT.
Team overview
The position reports to the Sr. Manager, Wireless Client Services and involves collaboration with internal teams and external customers.
Job location and travel
The role follows a hybrid work schedule with office presence required Tuesday through Thursday and optional remote work on Mondays and Fridays, with some travel expected.
Application process
Applicants should apply via the Crown Castle careers site; unsolicited resumes from agencies are not accepted; the position remains open until filled.
Unique job features
The job includes managing complex contracts in a leading infrastructure company with a focus on customer retention and revenue maximization in emerging wireless technologies.
Company overview
Crown Castle is a leading provider of shared communications infrastructure in the United States, specializing in cell towers, small cells, and fiber solutions. They generate revenue primarily through long-term leasing agreements with wireless carriers, enabling these carriers to expand their network coverage and capacity. Founded in 1994, Crown Castle has grown through strategic acquisitions and organic expansion to become a key player in the telecommunications industry, supporting the increasing demand for mobile data and connectivity. Their extensive portfolio includes over 40,000 cell towers and approximately 80,000 route miles of fiber, making them a crucial partner in the deployment of 5G technology.
How to land this job
For the Client Service Manager, Wireless role at Crown Castle, tailor your resume to emphasize your experience in contract negotiation, customer retention, and managing complex agreements, highlighting your ability to analyze financial and legal implications effectively.
Showcase your project management skills and your proficiency with CRM and Microsoft Office, as well as your strong communication and presentation abilities to align with the role's requirements.
Apply through multiple channels including Crown Castle's official careers site and LinkedIn to maximize your exposure and chances of being noticed.
Connect with current employees in the Wireless Client Services division on LinkedIn, using ice breakers such as commenting on Crown Castle's recent infrastructure projects or expressing interest in their approach to customer service and contract management.
Optimize your resume for ATS by incorporating keywords from the job description like 'contract negotiation,' 'customer retention,' 'project management,' 'CRM,' and 'telecom experience' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to handle multi-channel applications, resume tailoring, and LinkedIn networking efficiently, allowing you to focus more on interview preparation and skill enhancement.
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