Job summary
Job post source
This job is directly from Freshworks
Job overview
The Lead - Customer Success at Freshworks is responsible for managing and growing large accounts, focusing on customer retention, product adoption, and expansion opportunities.
Responsibilities and impact
Daily responsibilities include building relationships with customers, analyzing product usage data, collaborating with internal teams, and leading customer meetings to ensure successful account management and renewal.
Compensation and benefits
The expected base salary range is $105,600 to $151,800 USD, plus variable compensation, with benefits including medical, dental, vision insurance, equity options, flexible PTO, and wellness benefits.
Experience and skills
Candidates should have 5-7 years of experience in customer-facing technical roles, managing Mid-Market and Enterprise accounts, and a strong understanding of CX or EX solutions, with a Bachelor's Degree or equivalent experience.
Work environment and culture
Freshworks promotes a diverse and inclusive workplace, emphasizing equal opportunity and creating an environment where employees can find their true potential.
Company information
Freshworks is a software company headquartered in San Mateo, California, serving over 65,000 companies globally with a cloud-based software suite designed for customer and employee experiences.
Job location and travel
This role is based in the San Francisco Bay Area and requires in-office presence three days a week (Tuesday-Thursday).
Unique job features
This hybrid role offers a unique opportunity to engage with customers at various lifecycle stages and collaborate across multiple internal teams to drive customer success.
Company overview
Freshworks is a global software company that provides innovative customer engagement solutions, including customer support, IT service management, and CRM software. They generate revenue through subscription-based models for their cloud-based products, which are designed to enhance customer and employee experiences. Founded in 2010 in Chennai, India, by Girish Mathrubootham and Shan Krishnasamy, Freshworks has grown rapidly, going public on the NASDAQ in 2021. Their user-friendly, scalable solutions are trusted by businesses of all sizes worldwide.
How to land this job
Tailor your resume to emphasize your experience in customer success and account management, particularly with Mid-Market and Enterprise-level accounts, to align with Freshworks' focus on retention and expansion.
Highlight your ability to analyze customer product usage data, mitigate churn risks, and improve product adoption, as these skills are crucial for the Lead - Customer Success role.
Apply to the position through various channels, including Freshworks' corporate website and LinkedIn, to maximize your chances of being noticed.
Connect with professionals in the Customer Success division at Freshworks on LinkedIn, and consider ice breakers like discussing a recent customer success initiative or asking about their experiences with Freshworks' software.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'customer success,' 'product adoption,' and 'Net Retention Rate,' to enhance visibility during the application process.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and optimized, while also identifying the best channels for submission and networking opportunities.
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