Client Liaison Veterinary Hospital Boston- Hybrid remote - Second Shift
REMOTEPosted 30+ days ago
Job summary
Job post source
This job is directly from MSPCA-Angell
Job overview
The Client Liaison role at MSPCA-Angell is a full-time, second shift position that supports communication between veterinary staff and clients, impacting patient care and client satisfaction.
Responsibilities and impact
The Client Liaison manages appointment bookings, communicates patient status and doctor updates, provides information on pet care, and supports daily operations in the veterinary hospital.
Compensation and benefits
The position offers a comprehensive benefits package including health, dental, life insurance, a matched 403(b) retirement plan, tuition reimbursement, paid holidays, sick and vacation time, employee discounts on pet care and food, and free onsite parking.
Experience and skills
Applicants should have experience in call center, reception, scheduling, medical office support, secretarial work, client communication, or customer service, with strong verbal and written communication skills required.
Career development
There are various learning and development opportunities for career advancement within veterinary medicine or animal welfare at MSPCA-Angell.
Work environment and culture
MSPCA-Angell values motivated, compassionate, positive, and organized individuals with excellent communication skills, fostering a collaborative environment across departments.
Company information
MSPCA-Angell, founded in 1915, is a renowned animal medical center known as one of the finest veterinary teaching hospitals in North America, serving Boston and New England with primary, emergency, and specialty care.
Team overview
The Client Liaison works within the Communication Center, collaborating with all hospital departments and interacting with all facets of patient and client care.
Job location and travel
This is a hybrid remote position requiring proximity to MSPCA/Angell Boston for training and onsite work as needed, with a second shift schedule including Sundays and Wednesdays off.
Application process
Applicants must submit a cover letter demonstrating writing skills along with their application to showcase attention to detail and communication ability.
Unique job features
The role offers a unique opportunity to work at a historic and internationally recognized veterinary hospital with a positive impact on animal welfare and client service.
Company overview
MSPCA-Angell is a renowned non-profit organization dedicated to animal protection and veterinary care. They operate through a network of animal care and adoption centers, as well as the Angell Animal Medical Center, providing comprehensive medical services. Their revenue comes from donations, adoption fees, and veterinary services. Founded in 1868, MSPCA-Angell has a long history of advocating for animal welfare, including legislative efforts and community outreach programs. This rich history and commitment to animal care make it a respected leader in the field.
How to land this job
Position your resume to highlight your experience in call center, reception, scheduling, medical office support, or client communication, emphasizing your customer service skills and passion for animals to align with MSPCA-Angell's Client Liaison role.
Focus on showcasing your excellent verbal and written communication abilities, attention to detail, and organizational skills, as these are critical for managing information flow between veterinary staff and clients.
Apply through multiple platforms including MSPCA-Angell's official career site and LinkedIn to maximize your chances of being noticed for this hybrid remote second shift position.
Connect with current employees or hiring managers in the Communication Center or Client Liaison division on LinkedIn; ice breakers can include asking about their experience working remotely or their favorite part of working at MSPCA-Angell.
Optimize your resume for ATS by including keywords from the job description such as 'client communication,' 'medical office support,' 'scheduling,' 'customer service,' and 'veterinary care' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through various channels, tailor your resume and cover letter effectively, and identify LinkedIn contacts for networking, enabling you to focus more on preparing for interviews and career growth.
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