Precision Garage Door Service

Full-time Customer Service Representative

POMPTON, NJPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Precision Garage Door Service

  • Job overview

    The Full-time Customer Service Representative role at Precision Garage Door Service involves being the primary point of contact for customers, delivering exceptional service and supporting company operations.

  • Responsibilities and impact

    The representative will handle customer inquiries and issues via phone or electronic communication, maintain records, coordinate with internal teams, and participate in training and cross-training.

  • Compensation and benefits

    The position offers an hourly wage of $20.00-$25.00 depending on experience, comprehensive medical, dental, vision coverage, life insurance, 401k plan, PTO including vacation, sick and personal time, bonuses, paid training, company events, and snacks.

  • Experience and skills

    Candidates should have a high school diploma or equivalent, 0-3 years of customer service experience preferred, computer proficiency including email and Microsoft applications, phone skills, attention to detail, and availability to work weekends after probation; bilingual English-Spanish is a plus.

  • Career development

    The company offers growth opportunities and a career path for advancement within the organization.

  • Work environment and culture

    Precision Garage Door Service values work-life balance, employee health, and provides a supportive environment with perks like company events and snacks.

  • Company information

    Precision Overhead Garage Door Service is the leading garage door company in the US with over 100 locations, established in 1999, and operates franchises in the tri-state area.

  • Job location and travel

    The job is based in Northern New Jersey with locations in New York and Connecticut, with expectations for timely work attendance and some weekend availability.

  • Unique job features

    The role includes training on specific software like Service Titan, Trello, and others, and offers a dynamic, fast-paced work environment with opportunities to cross-train.

Company overview

Precision Garage Door Service specializes in the installation, repair, and maintenance of residential garage doors and openers. The company generates revenue through its comprehensive services, which include custom garage door solutions, emergency repairs, and routine maintenance, catering to homeowners seeking reliable and efficient garage door systems. Founded in 1999, Precision Garage Door Service has grown into a trusted national brand with a strong reputation for customer service, professional technicians, and high-quality products. Their commitment to training and innovation ensures they stay ahead in the industry, making them a leader in garage door services.

How to land this job

  • Position your resume to highlight your customer service experience, emphasizing your ability to handle high-volume inquiries and resolve issues efficiently, as this aligns with the fast-paced environment at Precision Garage Door Service.

  • Emphasize skills with communication tools and software proficiency, especially mentioning familiarity or willingness to learn Service Titan, Trello, SendHub, and Dialpad, as these are key to the role.

  • Apply through multiple channels including the Precision Garage Door Service corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters.

  • Connect with current employees or managers in the customer service or operations divisions at Precision Garage Door Service on LinkedIn; use ice breakers like complimenting their company culture or asking about what qualities make someone successful in their customer service team.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'problem solving,' 'communication skills,' 'Service Titan,' and 'high-volume inquiries' to ensure it passes initial automated screenings.

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