Job summary
Job post source
This job is directly from Flourish Research
Job overview
The Office or Remote Call Center Agent role at Flourish Research involves providing exceptional customer service and promoting company products to enhance customer experience and loyalty.
Responsibilities and impact
The agent will handle incoming calls, emails, and chats, resolve customer issues, maintain relationships, up-sell products, follow up on inquiries, and keep accurate records.
Compensation and benefits
The position offers a competitive salary range of $68.5K to $72.5K, bonus potential, comprehensive medical, dental, and vision benefits, generous PTO and holiday pay, and a supportive work environment.
Experience and skills
Candidates should have a high school diploma or equivalent, 1-2 years of customer service or call center experience preferred, excellent communication skills, computer proficiency, problem-solving abilities, and flexibility with work schedules.
Career development
The job provides opportunities for growth and development within Flourish Research.
Work environment and culture
Flourish Research promotes a fun, supportive, diverse, and inclusive workplace environment.
Company information
Flourish Research is a fast-paced and growing company focused on customer service and research-related services.
Job location and travel
The role offers flexibility to work either in the office or remotely, with a fast-paced work environment requiring multitasking.
Unique job features
This position uniquely offers both office and remote work options along with a comprehensive benefits package and growth opportunities.
Company overview
Flourish Research is a leading clinical research organization specializing in conducting Phase I-IV clinical trials across various therapeutic areas. They generate revenue by partnering with pharmaceutical, biotechnology, and medical device companies to manage and execute clinical studies, ensuring regulatory compliance and high-quality data. Established with a mission to advance medical knowledge and improve patient outcomes, Flourish Research has built a reputation for innovation, integrity, and excellence in clinical research, making it a pivotal player in the healthcare industry.
How to land this job
Position your resume to highlight your customer service experience, especially in fast-paced call center environments, emphasizing your communication skills and ability to handle multiple channels like phone, email, and chat.
Focus on showcasing your problem-solving skills, ability to multitask, and proficiency with computer systems, as these are key qualifications for Flourish Research's Call Center Agent role.
Apply through multiple platforms such as Flourish Research's official corporate careers page and LinkedIn to maximize your application visibility and ensure you don't miss opportunities.
Connect on LinkedIn with current Call Center Agents or team leads at Flourish Research; start conversations by commenting on their posts about customer service tips or asking about their experience working remotely or in-office.
Optimize your resume for ATS by including keywords from the job description like 'customer service,' 'call center,' 'multitasking,' 'problem-solving,' and 'communication skills' to pass initial screenings effectively.
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