Job summary
Job post source
This job is directly from City Colleges of Chicago
Job overview
The Enrollment Services Representative at Olive-Harvey College provides essential support and information to new and returning students, facilitating their enrollment and registration processes to enhance student experience.
Responsibilities and impact
The role involves being the first point of contact for students, assisting with navigating student portals, reviewing student records, providing information on academic procedures, and directing students to appropriate campus offices for further assistance.
Compensation and benefits
The position offers an annual salary of $44,846 and requires Chicago residency within 6 months of hire; no additional benefits are specified but the employer is an equal opportunity and affirmative action employer.
Experience and skills
Candidates need an Associate’s Degree and three years of customer service experience, with a Bachelor’s degree and bilingual Spanish-English skills preferred; proficiency in Microsoft Office and strong communication and interpersonal skills are required.
Work environment and culture
The job requires working within a culturally diverse environment and emphasizes excellent customer service and tact in sensitive situations, reflecting an inclusive and supportive college culture.
Company information
City Colleges of Chicago is a public college system serving the Chicago area, with Olive-Harvey College as one of its campuses focused on student enrollment and support services.
Job location and travel
The job is located at Olive-Harvey College in Chicago, with a requirement for employees to reside in Chicago within 6 months of hire.
Company overview
City Colleges of Chicago is a network of seven community colleges providing accessible and affordable education to residents of Chicago. They offer a range of associate degree programs, certificates, and continuing education courses designed to prepare students for careers or further education. The institution generates revenue through tuition fees, government funding, and grants. Established in 1911, City Colleges has a long history of serving diverse student populations and has undergone significant transformations to enhance educational outcomes and workforce readiness.
How to land this job
Position your resume to highlight your customer service experience, especially in educational or enrollment settings, and your ability to assist diverse student populations effectively.
Emphasize skills such as bilingual communication (Spanish/English preferred), proficiency with Microsoft Office, and experience navigating student portals or similar systems.
Apply through multiple platforms, including the City Colleges of Chicago official careers page and LinkedIn, to maximize your chances of being noticed.
Connect with current staff or representatives in the enrollment or student services division on LinkedIn; start conversations by mentioning your enthusiasm for supporting student success or asking about their experiences working at Olive-Harvey College.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'student enrollment,' 'student records,' 'Microsoft Office,' and 'bilingual communication' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best places to apply, and find relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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