Job summary
Job post source
This job is directly from David's Bridal
Job overview
The Alterations CSR role at David's Bridal focuses on delivering exceptional customer service and supporting alterations operations to enhance the bridal shopping experience.
Responsibilities and impact
The job involves greeting and assisting customers in person and virtually, managing customer flow, promoting alterations services, maintaining store standards, handling transactions accurately, and supporting inventory and alterations room organization.
Compensation and benefits
The position offers a part-time pay range of $12-15/hr depending on location and experience, team bonuses, early pay access, generous discounts, vision care, supplemental insurances, 401K, and other employee benefits.
Experience and skills
Candidates need a high school diploma or equivalent, 1-2 years retail experience in apparel or specialty stores, prior sewing experience is helpful, and familiarity with computerized POS systems is required.
Work environment and culture
David's Bridal emphasizes diversity, equity, and inclusion, fostering a culture that celebrates all forms of diversity and supports accommodations for persons with disabilities.
Company information
David's Bridal is a company dedicated to bridal apparel and alterations, focusing on customer satisfaction and inclusivity in its workforce.
Unique job features
The role includes hands-on alterations support like sewing and garment care, combined with customer service duties, making it unique in blending retail and technical skills.
Company overview
David's Bridal is a leading American bridal and special occasion retailer, specializing in wedding dresses, bridesmaid dresses, and formal wear. The company generates revenue through the sale of bridal gowns, accessories, and related services such as alterations. Founded in 1950, David's Bridal has grown to become a key player in the bridal industry, known for offering a wide range of styles at various price points to accommodate different budgets. The company has undergone several ownership changes and faced financial challenges, including a Chapter 11 bankruptcy filing in 2018, but has since restructured and continues to serve millions of brides annually.
How to land this job
Position your resume to highlight your customer service skills, especially your ability to manage multiple customers simultaneously and resolve conflicts effectively, as these are key for the Alterations CSR role at David's Bridal.
Emphasize your experience with POS systems, retail apparel environments, and any sewing or alterations knowledge to align with the job's operational and technical requirements.
Apply through multiple platforms including David's Bridal corporate careers page, LinkedIn, and other job boards to maximize your application reach and visibility.
Connect with current employees or hiring managers in the alterations or customer service divisions at David's Bridal on LinkedIn; use ice breakers such as complimenting their recent store initiatives or asking about their experience with customer engagement strategies.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'alterations,' 'POS system,' 'conflict resolution,' and 'inventory management' to ensure it passes automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, freeing up your time to prepare for interviews and other job search activities.
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