Job summary
Job post source
This job is directly from Platinum Coastal Group
Job overview
The Customer Service Representative role at Platinum Coastal Group is an entry-level position focused on ensuring customer satisfaction and loyalty through effective communication and problem resolution, directly impacting the company's reputation and growth.
Responsibilities and impact
The role involves handling customer inquiries in-store, resolving complaints, providing product information, documenting interactions, following up on issues, collaborating with teams, supporting marketing promotions, and maintaining knowledge of company policies to enhance the customer experience.
Experience and skills
Candidates should have a high school diploma or equivalent (bachelor's preferred), customer service experience is advantageous, strong communication and organizational skills, proficiency with customer service software and CRM systems, multitasking ability, and flexibility in schedule; bilingualism and ongoing training willingness are pluses.
Career development
The position encourages ongoing training and development to enhance product knowledge and service skills, supporting career growth within the company.
Work environment and culture
The company values a positive team environment, service excellence, resilience, and a strong commitment to customer satisfaction in a fast-paced, collaborative workplace.
Job location and travel
This is an on-site role requiring a Monday through Friday commute.
Unique job features
The role is distinguished by its direct impact on customer loyalty and company reputation, with opportunities to collaborate cross-functionally and contribute to continuous improvement through customer feedback.
Company overview
Platinum Coastal Group operates in the advertising services industry, focusing on roles such as brand management, communications, and customer service. The company appears to generate revenue by providing marketing and promotional services, likely supporting businesses in enhancing their brand visibility and customer engagement. It is actively hiring for various positions, including Brand Assistant and Communications Assistant, primarily in Austin, TX, suggesting a focus on expanding its workforce in key markets. While specific historical details are not provided, its job listings indicate a dynamic and growth-oriented organization within the advertising sector.
How to land this job
Position your resume to highlight your strong interpersonal and communication skills, emphasizing your ability to handle customer inquiries and resolve complaints effectively, as these are key for the Customer Service role at Platinum Coastal Group.
Focus on showcasing your familiarity with CRM systems, customer service software, and your multitasking abilities under pressure, aligning with the job's requirement for proficiency in these areas and organizational skills.
Apply through multiple channels including Platinum Coastal Group's corporate website and LinkedIn to maximize your application visibility and increase your chances of landing the role.
Connect with current employees in the customer service or client relations division at Platinum Coastal Group on LinkedIn to gather insights and express your enthusiasm for the position. Ice breakers could include commenting on their recent posts about customer experience improvements or asking about their favorite part of working at Platinum Coastal Group.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer satisfaction,' 'CRM systems,' 'problem resolution,' 'multitasking,' and 'service excellence' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and improving your skills.
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