Job summary
Job post source
This job is directly from Anaplan
Job overview
The Principal Customer Success Business Partner at Anaplan is responsible for ensuring successful deployment, user adoption, and ongoing health of customer solutions, acting as a key contact and adviser throughout the customer lifecycle.
Responsibilities and impact
Daily responsibilities include managing customer portfolios to maximize ROI, ensuring successful implementation, monitoring user adoption, and addressing platform challenges to maintain high customer satisfaction.
Compensation and benefits
The base salary range for this position is $163,000—$220,000 USD, with a commitment to diversity, equity, inclusion, and reasonable accommodations for individuals with disabilities.
Experience and skills
Essential skills include a customer-first mentality, strong project management experience, troubleshooting abilities, and familiarity with account management or client services; experience in Tech, Media, and Telco industries is a plus.
Career development
Opportunities for professional growth include being part of a culture that champions diversity, innovation, and personal development within a supportive environment.
Work environment and culture
Anaplan promotes a Winning Culture that values diversity of thought, leadership at all levels, and a commitment to ambitious goals while celebrating successes.
Company information
Anaplan is known for its leading scenario planning and analysis platform, serving over 2,400 global companies, including major names like Coca-Cola and LinkedIn, and is focused on optimizing business decision-making.
Team overview
The specific team dynamics are not detailed, but the role involves collaboration with Partners and Professional Services teams to ensure customer success.
Company overview
Anaplan is a cloud-based business planning software company that offers a platform for connected planning across various business functions such as finance, sales, supply chain, and HR. They generate revenue through subscription fees for their software-as-a-service (SaaS) platform, which enables organizations to model complex scenarios, forecast outcomes, and make data-driven decisions. Founded in 2006 by Michael Gould, Anaplan has grown significantly, going public in 2018 and expanding its global footprint. Key historical milestones include securing substantial funding rounds and acquiring companies to enhance their platform's capabilities.
How to land this job
Tailor your resume to showcase your customer-first mentality, proactive attitude, and strong project management experience, as these are essential for the Principal Customer Success Business Partner role at Anaplan.
Highlight your ability to build relationships and drive user adoption, ensuring you emphasize your experience in account management or client services, which aligns with the job description.
Apply through multiple channels, including Anaplan's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with professionals in the Customer Success division at Anaplan on LinkedIn, using ice breakers such as asking about their experience with Anaplan solutions or their thoughts on customer success strategies.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer success,' 'project management,' and 'user adoption,' to improve your chances of passing initial screenings.
Consider using Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your application is tailored to Anaplan's needs.
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