Job summary
Job post source
This job is directly from Savista
Job overview
The Customer Service Rep 1 at Savista handles medical bad debt collections by negotiating payments with patients and resolving healthcare accounts to support revenue cycle improvement.
Responsibilities and impact
The role involves inbound and outbound calls to negotiate payments, responding to patient inquiries, maintaining accurate account documentation, collaborating with clients and internal teams, and adhering to compliance regulations like HIPAA and FDCPA.
Compensation and benefits
The salary range is $16 to $18 per hour, varying by location and experience, with mandatory training and educational requirements; no additional benefits are specified.
Experience and skills
Requires at least 3 years in a healthcare call center or patient financial services role with experience in high-volume calls, knowledge of medical collections, payer networks, and strong communication and problem-solving skills; bilingual and dialer system experience preferred.
Career development
Opportunities include supporting, training, and mentoring team members, with ongoing training and self-development required.
Work environment and culture
Savista values Commitment, Authenticity, Respect, and Excellence, emphasizing patient advocacy, teamwork, and compliance in a professional environment.
Company information
Savista partners with healthcare organizations to improve clinical care quality, patient experience, and financial outcomes through revenue cycle services.
Job location and travel
The position requires availability for shifts between 9:30 AM and 9 PM ET; specific location details are not provided.
Unique job features
The role includes working with multiple client systems, handling high call volumes with auto-dialers, and requires compliance with healthcare laws and company ethics.
Company overview
Savista is a healthcare revenue cycle management company that provides comprehensive solutions to optimize financial performance for healthcare providers. They make money by offering services such as patient access, health information management, revenue integrity, and accounts receivable management. Founded as a division of nThrive, Savista became an independent entity in 2021, leveraging decades of industry expertise to deliver innovative, technology-driven solutions. Their focus on improving operational efficiencies and financial outcomes for clients is a key aspect of their business model.
How to land this job
Tailor your resume to emphasize your experience in medical collections and bad debt resolution, highlighting your ability to negotiate payment plans and handle high volumes of inbound and outbound calls within a healthcare revenue cycle environment.
Showcase your knowledge of patient access services, insurance, and healthcare terminology, along with your skills in managing multiple databases and dual monitoring systems simultaneously to efficiently resolve patient accounts.
Apply through multiple channels including Savista’s corporate website, LinkedIn, and other job boards where the position is posted to maximize your chances of being noticed.
Connect with current employees in Savista’s customer service or revenue cycle divisions on LinkedIn; start conversations by mentioning your interest in how Savista’s CARE values influence their daily work or ask about their experience with the company’s compliance and training programs.
Optimize your resume for ATS by incorporating keywords from the job description such as 'medical collections,' 'patient financial services,' 'compliance,' 'HIPAA,' 'negotiation,' and 'revenue cycle,' ensuring your resume passes automated screenings.
Utilize Jennie Johnson’s Power Apply feature to automate tailored applications, find all relevant job posting locations, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and skill development.
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