Job summary
Job post source
This job is directly from Adobe
Job overview
The Group User Insights Manager at Adobe leads the User Insights team for Frame.io to drive customer understanding and guide product evolution through strategic research and insights.
Responsibilities and impact
The role involves leading a multidisciplinary team, scaling research operations, defining a User Insights roadmap, championing customer voice, building feedback programs, and applying mixed-method research to influence product development.
Compensation and benefits
The U.S. salary range is $139,000 to $271,000 annually, varying by location and experience, with potential short-term incentives and long-term equity awards; benefits include health insurance and retirement plans as standard at Adobe.
Experience and skills
Requires 10+ years in user research or related fields with 5+ years in leadership, expertise in qualitative and quantitative research for SaaS products, strong communication and stakeholder skills, and a commitment to inclusive research practices.
Career development
Opportunities include leading a high-impact team in a fast-paced environment, shaping research functions at a category-defining product, and collaborating cross-functionally with multiple departments.
Work environment and culture
Adobe promotes a culture of respect, equal opportunity, continuous learning, and innovation, emphasizing diversity, accessibility, and employee empowerment.
Company information
Adobe is a global leader in digital experiences, providing tools for creative professionals and enterprises to design and deliver exceptional digital content and customer interactions.
Team overview
The candidate will lead the User Insights team at Frame.io, comprising user researchers, workflow architects, feedback specialists, and design strategists, reporting to the Head of Design.
Unique job features
This role offers the unique opportunity to shape the research function of Frame.io, a widely used product among creative professionals, with a strategic impact on product innovation and customer experience.
Company overview
Adobe is a global leader in digital media and marketing solutions, known for its flagship products like Photoshop, Illustrator, and Acrobat. The company generates revenue through software sales, subscriptions to its Creative Cloud suite, and digital marketing services. Founded in 1982, Adobe has a rich history of innovation, including the development of the PDF format and the acquisition of companies like Macromedia and Magento, which have expanded its product offerings and market reach.
How to land this job
Tailor your resume to highlight leadership experience managing multidisciplinary user insights teams and your ability to drive strategic research roadmaps that influence SaaS product development at scale.
Emphasize your expertise in both qualitative and quantitative user research methods, especially your success in applying these to improve product metrics like CSAT, NPS, and MAU, as described in the job responsibilities.
Apply through multiple channels including Adobe's official careers page and LinkedIn to maximize your visibility and chances of being noticed for the Group User Insights Manager role.
Connect on LinkedIn with current Adobe Design or Frame.io employees in user research or product management roles; ice breakers could include commenting on recent Adobe innovations in creative collaboration tools or asking about their experience shaping user insights at Frame.io.
Optimize your resume for ATS by incorporating keywords from the job description such as 'user insights,' 'qualitative and quantitative research,' 'SaaS product,' 'cross-functional collaboration,' and 'strategic leadership' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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