Job summary
Job post source
This job is directly from Modivcare
Job overview
The Customer Service Representative role at Modivcare involves being the first point of contact for members, addressing their questions and concerns to positively impact their health journey.
Responsibilities and impact
The CSR will handle high volumes of calls, document customer concerns accurately, follow company procedures, input trip data, refer unresolved issues, multitask across systems, and educate members on services and insurance coverage.
Compensation and benefits
The position pays $17.00/hr and includes comprehensive benefits such as medical, dental, vision insurance, life insurance, flexible spending accounts, 401(k) with company match, paid time off, parental leave, disability coverage, tuition reimbursement, and employee discounts.
Experience and skills
Candidates should have a high school diploma or GED, 0-2 years related experience, 6+ months in contact center or customer service, strong communication and organizational skills, typing speed of 35 wpm or more, proficiency in Microsoft Office, and ability to handle high call volumes and multitask.
Work environment and culture
Modivcare values its team members, promotes a service-oriented environment, supports work-from-home arrangements with specific requirements, and emphasizes equal opportunity employment.
Company information
Modivcare is a service-oriented company focused on improving members' health outcomes through transportation and other support services.
Job location and travel
This is a remote position requiring candidates to live in Pennsylvania with a dedicated, private workspace and reliable high-speed internet.
Application process
Applications are open for a minimum of 5 days and up to 45 days; candidates are encouraged to apply promptly and can contact hr.recruiting@modivcare.com for assistance.
Unique job features
The role requires working from home with specific technical and workspace requirements, handling a high volume of calls, and following structured protocols and scripts to ensure consistency.
Company overview
Modivcare is a leading provider of integrated supportive care solutions, primarily focusing on non-emergency medical transportation (NEMT), personal care, and remote patient monitoring. They generate revenue by contracting with government agencies, managed care organizations, and healthcare providers to offer essential services that improve patient access to care and health outcomes. Founded in 1986, Modivcare has evolved through strategic acquisitions and partnerships, positioning itself as a key player in the healthcare services industry.
How to land this job
Position your resume to highlight your customer service experience, especially your ability to handle high call volumes and multitask effectively in fast-paced environments, as Modivcare emphasizes these skills for their Customer Service Representative role.
Emphasize your proficiency with Microsoft Office Suite, your typing speed of 35+ wpm, and your strong communication skills, both written and verbal, as these are key qualifications outlined in the job description.
Apply through multiple channels including Modivcare's corporate careers page and LinkedIn to maximize your application visibility and ensure you meet the application window requirements.
Connect with current Modivcare employees in the customer service or operations divisions on LinkedIn; start conversations by commenting on their posts about healthcare or transportation services or by asking about their experience working remotely for Modivcare.
Optimize your resume for ATS by including keywords such as 'customer service,' 'call center,' 'multitasking,' 'Microsoft Office,' 'typing speed,' and 'problem-solving' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, saving you time and increasing your chances of landing the job.
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