Job summary
Job post source
This job is directly from Pearson
Job overview
The Customer Service Technical Support Administrator will provide remote technical support to students and caretakers, ensuring they can effectively use technology for virtual learning.
Responsibilities and impact
Daily responsibilities include troubleshooting technical issues, logging calls, providing follow-up support, and assisting with enrollment processes while maintaining detailed records.
Compensation and benefits
The salary for this full-time position ranges from $20/hr to $22/hr, with no bonuses mentioned and benefits available as outlined by the company.
Experience and skills
Candidates should have prior technical contact center experience, strong communication skills, and familiarity with various operating systems and networking concepts, with a college degree preferred.
Career development
Opportunities for professional growth may include training support roles and potential advancement within the company's various divisions.
Work environment and culture
Pearson promotes an inclusive culture valuing diversity, equity, and belonging, aiming to create a supportive workplace for all employees.
Company information
Pearson is a leading provider of virtual education solutions, operating since 2001 and serving over 100,000 students through its Connections Academy division.
Team overview
The specific team dynamics and size are not detailed, but the role involves collaboration with various departments and support for new agents.
Job location and travel
This position is remote, allowing for flexibility in work location.
Application process
Specific application instructions and deadlines are not provided in the description.
Unique job features
The role includes unique aspects such as remote troubleshooting and the opportunity to work with a diverse range of educational technologies.
Company overview
Pearson is a global education company that provides a wide range of educational products and services, including textbooks, digital learning tools, and assessments. They generate revenue through the sale of educational materials, online courses, and standardized testing services. Founded in 1844, Pearson has a rich history of adapting to changes in the education sector, transitioning from traditional publishing to becoming a leader in digital education. Their mission is to help people make progress in their lives through learning.
How to land this job
Tailor your resume to emphasize your exceptional phone manners, customer service skills, and problem-solving abilities, as these are crucial for the Family Technical Support Analyst role at Pearson.
Highlight your technical expertise related to troubleshooting software, hardware, and networking issues, along with your experience in a contact center or help desk environment.
Apply to the position through multiple platforms, including Pearson's corporate site and LinkedIn, to maximize your chances of being noticed.
Connect with individuals in the Virtual Learning division at Pearson on LinkedIn, and consider ice breakers like discussing your passion for education technology or asking about their experiences with remote support.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'technical support,' 'troubleshooting,' and 'customer service' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus your time on preparing for interviews and networking effectively.
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