Job summary
Job post source
This job is directly from Centrum Health
Job overview
The Patient Engagement Specialist at Centrum Health serves as a liaison between the company and patients, focusing on resolving issues and ensuring customer satisfaction.
Responsibilities and impact
Daily responsibilities include managing inbound and outbound calls, following communication scripts, identifying customer needs, building relationships, maintaining records, attending seminars, and meeting targets.
Compensation and benefits
The starting pay is $16/hr, with comprehensive benefits including medical/dental/vision coverage, an HSA, an Employee Assistance Program, Paid Time Off, and 7 annual company holidays.
Experience and skills
Candidates should have previous customer support experience, preferably in healthcare, strong communication skills, familiarity with CRM systems, and must be bilingual in English and Spanish.
Career development
The position offers training upon starting and opportunities for advancement within the department.
Work environment and culture
Centrum Health emphasizes customer satisfaction and empathetic communication, fostering a supportive team environment.
Company information
Centrum Health is focused on patient engagement and satisfaction, providing healthcare services and support to its patients.
Team overview
The team consists of Patient Engagement Specialists who work collaboratively to address patient inquiries and improve service quality.
Job location and travel
The position is onsite with a schedule from 10am to 7pm.
Company overview
Centrum Health is a healthcare organization focused on providing primary care services, emphasizing preventive care and personalized patient experiences. They generate revenue through patient consultations, partnerships with insurance providers, and offering various health programs and services. Founded with the mission to enhance community health, Centrum Health has expanded its network of clinics to improve accessibility and convenience for patients. The company is known for its innovative approach to healthcare, integrating technology to streamline operations and improve patient outcomes. Understanding their patient-centric model and commitment to innovation is crucial for candidates interested in joining their team.
How to land this job
Tailor your resume to emphasize your customer support experience, particularly in healthcare, showcasing your ability to handle inquiries and resolve issues empathetically.
Highlight your strong communication skills and active listening abilities, as these are essential for building relationships with patients and ensuring their satisfaction.
Apply through multiple platforms, including Centrum Health's corporate site and LinkedIn, to maximize your chances of being noticed for the Patient Engagement Specialist role.
Connect with current employees in the patient engagement division at Centrum Health on LinkedIn, and consider ice breakers such as asking about their experiences in the role or seeking advice on the application process.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer support,' 'CRM systems,' and 'bilingual,' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process by tailoring your resume, identifying the best platforms to apply through, and suggesting relevant LinkedIn connections to network with.
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