Job summary
Job post source
This job is directly from Stuller, Inc.
Job overview
The Senior Manager of CX Technology at Stuller, Inc. leads the development and maintenance of Customer Experience Platforms, impacting global customer interactions in the jewelry industry.
Responsibilities and impact
The role involves supporting and maintaining CX applications, troubleshooting technical issues, mentoring team members, and collaborating with stakeholders to design business solutions.
Experience and skills
Requires 3+ years experience with Salesforce, Five9, Verint, or Contact Center AI systems, knowledge of integrations and Salesforce customization, with Salesforce certification preferred.
Work environment and culture
Stuller values employee creativity, energy, and commitment, offering award-winning wellness initiatives and being recognized as a Certified Great Place To Work®.
Company information
Stuller, Inc. is North America's largest jewelry manufacturer, supplier, and technology developer, serving a global customer base with quality products and fast delivery.
Team overview
The role is part of the Customer Care Operations team focused on call center excellence through staffing optimization, training, and workforce management.
Company overview
Stuller, Inc. is a leading manufacturer and distributor of jewelry and related products, serving primarily retail jewelers. Founded in 1970 by Matt Stuller, the company has grown to offer a wide range of products including bridal jewelry, mountings, diamonds, gemstones, and tools. Stuller generates revenue through the sale of these products, leveraging a robust supply chain and state-of-the-art manufacturing facilities. The company is known for its rapid delivery and commitment to customer service, making it a trusted partner in the jewelry industry.
How to land this job
Position your resume to highlight your expertise in Salesforce ecosystem management, Contact Center systems like Five9, and Voice of the Customer platforms, emphasizing your experience in architecture, integration, and troubleshooting.
Focus on showcasing your skills in Salesforce configuration, API integrations, and your ability to lead and mentor teams, as well as your collaboration with stakeholders to design business-driven CX solutions.
Apply through multiple channels including Stuller, Inc.'s corporate career site and LinkedIn to maximize your application reach and visibility for the Senior Manager of CX Technology role.
Connect with current employees in the Customer Experience or Technology divisions at Stuller on LinkedIn; start conversations by commenting on recent company initiatives or asking about their experience with CX technology upgrades.
Optimize your resume for ATS by incorporating keywords such as 'Salesforce configuration,' 'Contact Center AI,' 'API integrations,' 'Five9,' 'Voice of the Customer,' and 'team leadership' to ensure your application passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best online platforms to apply, and discover LinkedIn connections for networking, freeing up your time to focus on interview preparation and skill enhancement.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.