Job summary
Job post source
This job is directly from Ticketmaster
Job overview
The Client Support Specialist at Ticketmaster supports clients using ticketing systems, ensuring service levels are met and providing operational and technical assistance to enhance client experience.
Responsibilities and impact
The role involves maintaining client relationships, coordinating upgrades, providing training and support for Ticketmaster products, troubleshooting issues, and collaborating with national teams for problem resolution.
Compensation and benefits
Benefits include medical, vision, dental, mental health coverage, paid time off, 401(k) with company match, stock reimbursement, parental leave, career development programs, and volunteer time off.
Experience and skills
Requires a high school diploma or equivalent, 1+ years experience with Ticketmaster or similar ticketing systems, strong Microsoft Office skills, and service orientation; BA/BS and specific product knowledge preferred.
Career development
Opportunities include career and skill development programs, tuition reimbursement, student loan repayment, and growth within a large entertainment company.
Work environment and culture
Ticketmaster promotes a diverse, inclusive culture focused on reliability, teamwork, integrity, and belonging, with accessible leadership and supportive teams.
Company information
Ticketmaster is part of Live Nation Entertainment, the world's largest live entertainment company, leading in ticket marketplace and live event ticketing services globally.
Team overview
The Client Support Specialist joins the Field Operations team, which builds client relationships and supports business objectives through Ticketmaster products and platforms.
Job location and travel
The position is based in Missouri, Iowa, Tennessee, or Wisconsin, with a 40-hour work week and potential for some nights, weekends, and up to 10% local/domestic travel.
Unique job features
The job features hands-on client support, involvement with multiple Ticketmaster products, onsite event support, and opportunities to work with cutting-edge ticketing technology and systems.
Company overview
Ticketmaster is a leading global ticketing company that provides ticket sales and distribution services for concerts, sports events, theater performances, and other live entertainment. They generate revenue through service fees on ticket sales, partnerships with venues and promoters, and offering premium and VIP packages. Founded in 1976, Ticketmaster has grown through significant mergers, including with Live Nation in 2010, forming Live Nation Entertainment, which expanded its influence in the live entertainment industry. Understanding their technological advancements in ticketing and commitment to enhancing the fan experience is crucial for potential candidates.
How to land this job
Position your resume to showcase your client service skills, technical knowledge of Ticketmaster systems like Archtics, Host, and TM1, and your ability to manage client relationships and problem resolution effectively.
Highlight your experience with ticketing systems, software troubleshooting, reporting, and your capacity to handle multiple priorities while maintaining high service levels.
Apply through multiple channels including Ticketmaster's corporate careers page, LinkedIn, and other job boards where the position is listed to maximize your visibility.
Connect on LinkedIn with current Ticketmaster Field Operations or Client Support team members; start conversations with ice breakers like asking about their favorite part of working at Ticketmaster or inquiring about recent software updates or client success stories.
Optimize your resume for ATS by including keywords from the job description such as 'client support', 'Ticketmaster ONE', 'Archtics', 'problem resolution', 'reporting', 'access control', and 'event programming' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job posting sites, and find relevant LinkedIn contacts, allowing you to focus your time on networking and interview preparation.
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