Job summary
Job post source
This job is directly from Princeton IT Services, Inc
Job overview
The IT Support / Desktop Support Technician role at Princeton IT Services, Inc involves providing technical assistance and support for computer systems, hardware, software, and network issues to end-users, ensuring smooth IT operations.
Responsibilities and impact
The technician will provide first-level technical support in person, via phone, or remotely, troubleshoot hardware and software issues, install and maintain IT components, assist with employee onboarding/offboarding, manage IT inventory and service tickets, and escalate unresolved issues.
Experience and skills
Candidates should have 2-5 years of IT or desktop support experience, strong knowledge of Windows OS, Microsoft Office, hardware troubleshooting, and ticketing systems, with preferred qualifications including a related degree and certifications like CompTIA A+, MCP, or ITIL.
Job location and travel
The position is onsite in Princeton, NJ.
Company overview
Princeton IT Services, Inc. specializes in providing comprehensive IT consulting and managed services, focusing on database management, cloud solutions, and enterprise IT infrastructure. They generate revenue through service contracts, project-based consulting, and managed IT services. Founded in 2008, the company has established itself as a trusted partner for businesses seeking to optimize their IT operations and ensure data security. Key clients include financial institutions and healthcare providers, reflecting their expertise in handling sensitive and critical data environments.
How to land this job
Tailor your resume to highlight your 2-5 years of experience in IT support roles, emphasizing your expertise in troubleshooting hardware, software, and network issues, as well as your proficiency with Windows OS and Microsoft Office Suite.
Showcase your familiarity with ticketing systems like ServiceNow or JIRA, and your ability to manage IT inventory and documentation, which are critical for this role at Princeton IT Services, Inc.
Apply through multiple channels including Princeton IT Services, Inc's corporate website and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with IT support or desktop support team members at Princeton IT Services, Inc on LinkedIn; start conversations by commenting on recent company posts or asking about their experience with the support tools they use, such as 'I noticed your team uses ServiceNow extensively—how has that improved your workflow?'.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT support,' 'desktop support,' 'hardware troubleshooting,' 'Windows OS,' 'ticketing systems,' and 'customer service' to ensure it passes initial screening filters.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best platforms to apply on, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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