Job summary
Job post source
This job is directly from U.S. Legal Support
Job overview
The Client Support Analyst role at U.S. Legal Support focuses on providing exceptional customer service and problem-solving support to clients in the legal services sector.
Responsibilities and impact
Daily responsibilities include answering customer calls and emails, acting as a liaison with other departments, and retaining knowledge of legal services to effectively resolve client inquiries.
Compensation and benefits
The position offers family and pet-friendly benefits, including medical, dental, vision, parental leave, and additional perks.
Experience and skills
Candidates should have at least 3 years of relevant work experience and a high school diploma; prior administrative experience is preferred.
Work environment and culture
U.S. Legal Support has a positive work culture, recently recognized with the Happiest Employee Award for two consecutive years.
Company information
U.S. Legal Support is a provider of legal services, known for its commitment to customer satisfaction and employee happiness.
Job location and travel
The role is a hybrid position based in Los Angeles, California.
Application process
Interested candidates are encouraged to apply directly through the company's website.
Company overview
U.S. Legal Support is a leading provider of litigation support services, including court reporting, record retrieval, interpreting, and trial services, catering to law firms, insurance companies, and corporations. They generate revenue through service fees for these specialized legal support offerings. Founded in 1996, the company has grown significantly, expanding its services nationwide and acquiring smaller firms to enhance its capabilities and market reach. Their commitment to cutting-edge technology and exceptional customer service has solidified their reputation in the legal industry.
How to land this job
Tailor your resume to highlight your customer service experience, strong listening skills, and problem-solving abilities, as these are key traits sought for the Client Support Analyst position at U.S. Legal Support.
Emphasize your experience in handling customer inquiries via phone and email, showcasing your ability to provide exceptional service and resolve issues effectively.
Apply through multiple channels, including U.S. Legal Support's corporate site and LinkedIn, to increase your chances of being noticed for this hybrid role in Los Angeles.
Consider connecting with individuals in the client support division at U.S. Legal Support on LinkedIn to gather insights about the role and company culture; potential ice breakers could include mentioning your shared interest in legal services or asking about their experiences at the company.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'customer service,' 'problem-solving,' and 'client inquiries,' to ensure your application passes initial screenings.
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