Job summary
Job post source
This job is directly from Community Choice Financial Family of Brands
Job overview
The Title Loan Support Agent at Community Choice Financial Family of Brands manages title processing and acts as a liaison between lenders, customers, and DMVs to ensure accurate loan documentation and title handling.
Responsibilities and impact
The agent reviews and processes title requests, maintains records, communicates with third-party lenders and DMVs, audits communications for accuracy, manages title delivery letters, and provides customer support via phone and email.
Compensation and benefits
The role offers paid training, a comprehensive benefits package including medical insurance with telemedicine, 401(k) with company match, life and disability insurance, educational reimbursement, paid time off, and employee discounts.
Experience and skills
Candidates need a high school diploma or equivalent (associate or bachelor's preferred), at least 1 year of vehicle title processing or related experience, strong organizational and communication skills, proficiency in Microsoft Office, 10-key experience, and ability to work full-time onsite with regular attendance.
Career development
The company provides performance-based career advancement, access to a robust learning management system, and an educational reimbursement program to support professional growth.
Work environment and culture
Community Choice Financial values inclusivity, professionalism, and offers a relaxed business casual dress code with jeans and sneakers allowed, emphasizing a supportive and diverse workplace.
Company information
Community Choice Financial Family of Brands is a large consumer specialty finance organization operating over 1,500 stores in 24 states with online offerings in 20 states, recognized for military friendliness and workplace excellence.
Job location and travel
The position is onsite in Carrollton, TX, requiring full-time hours with predictable attendance and some physical activity within the office environment.
Unique job features
The job includes unique benefits such as extensive employee assistance programs, mental health resources, and a focus on confidentiality and professionalism in handling sensitive title information.
Company overview
Community Choice Financial Family of Brands is a financial services company that provides a wide range of products including payday loans, installment loans, check cashing, and prepaid debit cards. They generate revenue through interest and fees associated with their various lending and financial services. Founded in 1989, the company has grown significantly, expanding its footprint across multiple states in the U.S. and diversifying its service offerings to meet the financial needs of underserved communities.
How to land this job
Position your resume to highlight your expertise in vehicle title processing, attention to detail, and ability to act as a liaison between lenders, DMVs, and customers, as these are key responsibilities for the Title Loan Support Agent role at Community Choice Financial Family of Brands.
Emphasize your organizational skills, proficiency with Microsoft Office Suite (especially Word, Excel, and Outlook), and experience managing title paperwork and communication accuracy to align with the job’s essential duties.
Apply through multiple platforms including Community Choice Financial’s corporate careers page and LinkedIn to maximize your application visibility and increase your chances of landing the role.
Connect with current employees in the loan support or title processing divisions on LinkedIn; use ice breakers such as commenting on the company’s recent awards or asking about their experience with the title processing workflow to initiate conversations.
Optimize your resume for ATS by incorporating keywords from the job description like 'vehicle title processing,' 'liaison,' 'title paperwork,' 'organizational skills,' and 'Microsoft Office proficiency' to ensure it passes automated screenings.
Use Jennie Johnson’s Power Apply feature to automate applying across various job boards and LinkedIn, tailor your resume for ATS, and identify relevant contacts for networking, allowing you to focus more on preparing for interviews and other job search activities.
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