Job summary
Job post source
This job is directly from RJ Young
Job overview
The Service Desk Technician provides Tier-1 technical support for IT issues, ensuring efficient resolution and customer satisfaction.
Responsibilities and impact
Daily tasks include troubleshooting IT-related issues, providing onsite support, participating in on-call rotations, and documenting interactions in the ticketing system.
Experience and skills
Candidates should have a high school diploma, at least one year of technical support experience, and familiarity with Windows, MacOS, and networking concepts; CompTIA A+ certification is preferred.
Work environment and culture
The work environment is hybrid after training, with a focus on collaboration and customer service.
Company information
RJ Young is a company that provides IT solutions and services, emphasizing customer satisfaction and technical support.
Job location and travel
The position requires travel within the RJ Young footprint and offers a hybrid work schedule.
Unique job features
The role includes a compensated on-call rotation and opportunities for training and collaboration with internal teams.
Company overview
RJ Young is a comprehensive office solutions provider specializing in managed IT services, document management, and office equipment sales and leasing. Founded in 1955, the company has evolved from a small typewriter dealership into a leading technology solutions firm serving businesses across the Southeastern United States. RJ Young generates revenue through a combination of service contracts, equipment sales, and leasing agreements. Their commitment to customer service and technological innovation has established them as a trusted partner for businesses seeking to optimize their office operations.
How to land this job
Position your resume to highlight your experience in Tier-1 technical support, showcasing your troubleshooting skills for hardware, software, and network issues as outlined in the job description.
Emphasize your proficiency with Windows and MacOS operating systems, Microsoft 365, and any experience with Active Directory, as these are essential for the role.
Apply through multiple platforms, including RJ Young's corporate site and LinkedIn, to maximize your visibility and chances of landing the position.
Connect with professionals in the IT support division at RJ Young on LinkedIn to inquire about the Service Desk Technician role; consider ice breakers like asking about recent projects or expressing your interest in their customer service approach.
Optimize your resume for ATS systems by integrating keywords from the job description such as 'Tier-1 support', 'troubleshooting', and 'customer service' to enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature, which can streamline your application process, ensuring your resume is tailored and effectively submitted through the best channels while identifying networking opportunities.
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