Job summary
Job post source
This job is directly from Dallas College
Job overview
The Information Desk Representative-1 at Dallas College provides essential support by managing high volumes of calls and visitor traffic, ensuring smooth communication and visitor direction within the college.
Responsibilities and impact
The role involves greeting and directing visitors, answering inquiries, maintaining security protocols, providing administrative support, scheduling rooms, and contributing to a positive team environment while adhering to college policies and safety procedures.
Compensation and benefits
The position offers an hourly wage of $22.06 with a 19.5-hour workweek, and includes benefits such as professional development opportunities and compliance with FERPA for confidentiality.
Experience and skills
Candidates need a high school diploma or GED with at least one year of related experience; bilingual skills are preferred. Strong organizational, communication, customer service, and multitasking abilities are essential.
Career development
The job encourages continuous professional development through required Dallas College training hours and offers growth within a large educational institution.
Work environment and culture
Dallas College fosters a respectful, ethical, and inclusive environment focused on student and employee success, emphasizing integrity, teamwork, and a harassment-free workplace.
Company information
Dallas College is a large community college system in Texas with seven campuses, serving over three million students since 1965, committed to diversity and equal opportunity.
Job location and travel
The job is based at one of Dallas College's campuses in the Dallas/Fort Worth area, with some work potentially requiring Saturdays during peak periods.
Application process
Applicants must submit an official transcript and will undergo a criminal background check; the application deadline is July 30, 2025.
Unique job features
The role is distinguished by its focus on high-volume visitor interaction, security monitoring, and the opportunity to contribute to a large educational institution's front-line service.
Company overview
Dallas College is a prominent community college district in Dallas County, Texas, offering a wide range of academic and vocational programs to support student career advancement and personal growth. It generates revenue through tuition fees, state funding, and various grants and partnerships with local businesses and organizations. Established in 1965, Dallas College has a rich history of merging seven formerly independent colleges to provide comprehensive education and training, emphasizing accessibility and community engagement.
How to land this job
Position your resume to highlight your customer service skills, ability to manage high-volume calls and visitor interactions, and your proficiency in following administrative policies and procedures relevant to Dallas College's environment.
Emphasize your organizational skills, multitasking ability, and experience in maintaining professional, courteous communication while handling inquiries and directing visitors effectively.
Apply through multiple platforms including Dallas College's official career site, LinkedIn, and other job boards listing this position to maximize your application exposure.
Connect with current employees in the student services or administrative support divisions at Dallas College on LinkedIn; start conversations by commenting on recent campus initiatives or asking about the team culture and daily responsibilities of the Information Desk Representative role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'visitor management,' 'administrative support,' 'multitasking,' 'communication skills,' and 'confidentiality compliance' to ensure your resume passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your time on interview preparation and skill enhancement.
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