Appointment Clerk/Medical Receptionist

UNION CITY, CAPosted 19 days ago

Job summary

• Job post source

  This job is directly from Tiburcio Vasquez Health Center

• Job overview

  The Appointment Clerk/Medical Receptionist at Tiburcio Vasquez Health Center serves as the first contact for patients, facilitating communication and scheduling to support clinical services and promote patient comfort and trust.

• Responsibilities and impact

  The role involves managing phone and in-person patient interactions, scheduling appointments, maintaining patient areas, verifying payments, handling complaints, and supporting EHR/EPM implementation to ensure smooth clinic operations.

• Compensation and benefits

  The position offers $21.00 - $22.05 per hour based on experience, with benefits including fully paid medical co-payments and premiums, dental, vision, paid leave, retirement plans with employer match, tuition reimbursement, and additional perks.

• Experience and skills

  Candidates must have a high school diploma or GED, be bilingual in English and Spanish, and preferably have one year of healthcare experience and prior clerical experience in clinical or community settings; skills include advanced phone communication, flexibility, basic math, computer proficiency, and the ability to type at least 45 WPM.

• Career development

  The job offers career development through comprehensive benefits supporting health, wealth, and career growth, including tuition reimbursement and opportunities to work in a community health setting.

• Work environment and culture

  The organization values flexibility, discretion, diplomacy, and a patient-centered approach, emphasizing collaboration and a supportive environment aligned with its mission and core values.

• Company information

  Tiburcio Vasquez Health Center is a non-profit community health center dedicated to accessible, high-quality integrated care including primary, dental, mental health, and community education services.

• Team overview

  The role reports to Medical Reception Supervisors and involves collaboration with clinical services staff to support patient care and clinic operations.

• Job location and travel

  This is a full-time position typically Monday through Friday with some Saturday hours, located at Tiburcio Vasquez Health Center with possible travel to designated locations as required.

• Unique job features

  The position is union-represented under SEIU with compensation and benefits governed by a Collective Bargaining Agreement, emphasizing patient service excellence and compliance with HIPAA and clinic policies.

Company overview

Tiburcio Vasquez Health Center, Inc. (TVHC) is a community-based healthcare organization that provides comprehensive medical, dental, and behavioral health services to underserved populations in Alameda County, California. Founded in 1971, TVHC aims to eliminate health disparities by offering affordable, high-quality care regardless of patients' ability to pay. The center generates revenue through a combination of government funding, grants, and patient fees. TVHC's commitment to culturally competent care and community outreach has made it a cornerstone of public health in the region.

How to land this job

• Tailor your resume to emphasize your bilingual proficiency in English and Spanish, as this is a required skill for the Appointment Clerk/Medical Receptionist role at Tiburcio Vasquez Health Center.

• Highlight your experience with phone communication, patient scheduling, and administrative tasks in a healthcare or community-based setting to align with the job’s core responsibilities.

• Apply through multiple platforms including the Tiburcio Vasquez Health Center official website, LinkedIn, and other job boards where the position is posted to maximize your chances of being noticed.

• Connect with current staff or supervisors in the medical reception or patient services departments at Tiburcio Vasquez Health Center on LinkedIn; when reaching out, use ice breakers like commenting on the center’s community health initiatives or asking about the team culture and patient engagement strategies.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'patient scheduling,' 'HIPAA compliance,' 'bilingual,' 'customer service,' 'EHR/EPM,' and 'conflict resolution' to ensure your application passes automated screenings.

• Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application portals, and find relevant LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and other job search activities.