Job summary
Job post source
This job is directly from Third Coast
Job overview
The Customer Service Representative at Third Coast provides exceptional customer service to existing customers, supporting operations and logistics to ensure customer satisfaction and smooth internal processes.
Responsibilities and impact
The role involves communicating with customers via phone and email, coordinating transportation and shipping, managing orders and documentation, supporting internal departments, ensuring order accuracy, and adhering to safety and quality standards.
Experience and skills
Candidates need a high school diploma or GED, with 3-5 years of customer service or materials logistics experience; proficiency in Microsoft Office and strong communication and organizational skills are required; SAP experience is a plus but not mandatory.
Work environment and culture
The company values safety, quality, teamwork, and professional behavior, emphasizing continual improvement and the 'Third Coast Way' fundamental behaviors.
Job location and travel
The position is 100% office-based with some physical activity such as sitting, bending, walking, and viewing.
Company overview
Third Coast is a dynamic company specializing in the energy sector, particularly focused on providing midstream services such as transportation, storage, and marketing of petroleum products. They generate revenue through the efficient management and operation of pipelines, terminals, and storage facilities, ensuring the safe and reliable movement of energy resources. Founded with a commitment to innovation and sustainability, Third Coast has a history of strategic acquisitions and partnerships that have expanded its infrastructure and market reach. The company's emphasis on safety, environmental stewardship, and community engagement makes it a significant player in the energy industry.
How to land this job
Tailor your resume to highlight your 3-5 years of customer service and materials logistics experience, emphasizing your ability to manage transportation coordination and document processing as described in the job responsibilities.
Showcase proficiency with Microsoft Office tools like Excel, Word, and Outlook, along with strong organizational and communication skills, both verbal and written, to align with the job's skill requirements.
Apply through multiple platforms including Third Coast's corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed for the Customer Service Rep role.
Connect with current employees in the Customer Service or Materials Logistics divisions at Third Coast on LinkedIn; start conversations with ice breakers such as asking about their experience with the company's internal processes or commenting on recent company updates related to customer service.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'transportation coordination,' 'order processing,' 'Microsoft Office proficiency,' and 'communication skills' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and improving your candidacy.
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