Job summary
Job post source
This job is directly from Michael Baker International
Job overview
The IT Support Specialist at Michael Baker International provides essential technical support to end users across multiple platforms, ensuring system functionality and user productivity.
Responsibilities and impact
The role involves managing support tickets, troubleshooting hardware and software issues, escalating unresolved problems, training users, deploying hardware and software, maintaining IT compliance, supporting onboarding/offboarding, and providing occasional after-hours support.
Compensation and benefits
The position offers an hourly wage ranging from $25 to $33, with compensation dependent on experience, education, and location; benefits details are not specified.
Experience and skills
Candidates should have 0-4+ years of related experience, a two-year degree or equivalent experience, strong customer service and organizational skills, and US citizenship; preferred skills include Mac and iOS experience, Powershell scripting, and ITIL certification.
Work environment and culture
Michael Baker International emphasizes diversity, equal opportunity, and a drug-free workplace with a commitment to non-discrimination and employee protection under federal law.
Company information
Michael Baker International is a leading engineering and consulting firm with over 80 years of experience, operating nearly 100 offices nationwide, specializing in infrastructure projects like roads, bridges, and environmental restoration.
Job location and travel
The job may require less than 10% travel and is based in locations served by Michael Baker International, with no specific office location detailed.
Unique job features
The role includes responsibilities across multiple IT domains, including hardware lifecycle management and collaboration with various IT teams, with some on-call and minimal server etwork support duties.
Company overview
Michael Baker International is a global engineering and consulting firm specializing in infrastructure, environmental, architectural, and program management services. The company generates revenue through government contracts, private sector projects, and public-private partnerships. Founded in 1940, Michael Baker International has a rich history of contributing to significant projects such as the Interstate Highway System and various military installations. Their expertise spans transportation, water, energy, and community planning, making them a key player in shaping modern infrastructure.
How to land this job
Tailor your resume to emphasize your experience in providing technical support across multiple platforms, including on-site, remote, and VPN environments, as this aligns closely with Michael Baker International's needs for an IT Support Specialist.
Highlight your skills in ticket management, troubleshooting, and escalation processes, demonstrating your ability to handle first response duties and collaborate with higher-level IT specialists when necessary.
Apply through multiple channels such as Michael Baker International's official careers page and LinkedIn to maximize your application visibility and ensure you meet the company's applicant tracking system requirements.
Connect with current IT Support Specialists or team members at Michael Baker International on LinkedIn; start conversations by referencing recent company projects, expressing enthusiasm for their collaborative IT environment, or asking about their experience with the company's ticketing systems.
Optimize your resume for ATS by incorporating keywords from the job description like 'ticket management,' 'hardware and software troubleshooting,' 'ITIL,' 'Mac OS,' 'PowerShell scripting,' and 'VPN support' to increase your chances of passing automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple job portals, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and skill enhancement.
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