Job summary
Job post source
This job is directly from Hirenza, representing a role at Quill, a Staples brand.
Job overview
The Customer Service Representative role at Hirenza involves managing and growing small to mid-sized business accounts, serving as the primary client contact to drive customer satisfaction and revenue growth.
Responsibilities and impact
The role requires managing client accounts, making outbound sales calls, educating clients on products and services, collaborating internally to enhance customer satisfaction, meeting sales and engagement goals, and adapting to improve customer experience.
Compensation and benefits
Benefits include 112 hours of paid time off, 7 paid holidays plus 1 floating holiday, 401(k) with company match, health wellness programs, and discounts on purchases.
Experience and skills
Candidates need a high school diploma or GED, at least 6 months in sales or customer service, strong communication and relationship skills, proficiency with Microsoft Office, and ability to work onsite in Lincolnshire, IL; account management and sales experience are preferred.
Work environment and culture
The company culture is inclusive, supported by associate-led resource groups, promoting a productive and engaging workplace.
Company information
Quill, part of the Staples family since 1998, is a trusted office supplies provider known for its extensive rewards program and reliable customer support.
Job location and travel
The position is onsite in Lincolnshire, IL, requiring presence at least four days per week.
Unique job features
This role offers the opportunity to work within a well-established brand with a strong customer rewards program and a focus on long-term client relationships.
Company overview
Hirenza is a job portal and recruitment platform operated by Hirenza Private Limited, providing services that connect job seekers with employers across various industries. The company generates revenue by facilitating job postings, recruitment solutions, and possibly offering premium placement or hiring services to businesses. With an online presence at hirenza.com and active recruitment for roles such as sales representatives and data entry positions, Hirenza positions itself as a comprehensive employment marketplace. The company is registered in India and has received reviews on platforms like AmbitionBox, indicating engagement with both employers and job candidates. Its business model and operations are focused on streamlining the hiring process and supporting workforce needs for organizations.
How to land this job
Tailor your resume to emphasize your customer service and sales experience, highlighting your ability to manage and grow client accounts and deliver personalized service as outlined in the Hirenza job description.
Showcase strong communication skills and your proficiency with Microsoft Office, as well as your adaptability in fast-paced environments, to match the qualifications Hirenza seeks.
Apply through multiple channels including Hirenza's corporate careers page, LinkedIn job listings, and any job boards where the position is posted to maximize your application visibility.
Connect with current Hirenza employees in the customer service or sales divisions on LinkedIn; use ice breakers like commenting on recent company initiatives, asking about their experience working onsite in Lincolnshire, or expressing interest in how they build long-term client relationships.
Optimize your resume for ATS by incorporating keywords from the job description such as 'account management,' 'client relationships,' 'sales goals,' 'customer satisfaction,' and 'Microsoft Office proficiency' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify and connect with relevant Hirenza contacts on LinkedIn, and optimize your resume for ATS, allowing you to focus your time on preparing for interviews and networking.
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