Job summary
Job post source
This job is directly from Power Solutions International
Job overview
The Desktop Support Analyst will serve as the first point of contact for troubleshooting software and hardware issues for users at two Wisconsin locations, ensuring efficient resolution of technical problems.
Responsibilities and impact
Daily tasks include evaluating and responding to trouble tickets, logging help desk interactions, diagnosing issues, and providing support for over 150-200 end users running Windows 10 and Office 365.
Compensation and benefits
The salary range for this position is $65,000 to $75,000 per year, with full-time employment benefits included.
Experience and skills
Candidates should have an Associate Degree in a relevant field or equivalent work experience, with strong troubleshooting skills in a Windows 10 environment and familiarity with Office 365 and VPNs.
Career development
Opportunities for professional growth may include gaining experience in a manufacturing environment and working with ERP systems like Epicor.
Work environment and culture
The company promotes a respectful and inclusive work environment, free from harassment and discrimination, valuing individual contributions.
Company information
Power Solutions International, Inc. specializes in designing and manufacturing advanced, emission-certified engines and power systems for various industrial applications.
Team overview
The candidate will join a team that supports over 150-200 end users across two locations, fostering a collaborative environment.
Job location and travel
The job is located in Darien, WI, with responsibilities extending to Beloit, WI, and may require off-shift work as needed.
Unique job features
This role offers the chance to work with advanced technology in a dynamic manufacturing environment, supporting a diverse range of applications.
Company overview
Power Solutions International (PSI) specializes in the design, engineering, and manufacturing of advanced, emission-certified engines and power systems. They generate revenue by providing power solutions for a variety of industries, including industrial, on-road, off-road, and power generation markets. Founded in 1985, PSI has a significant history of innovation in alternative fuel technologies and has established partnerships with major OEMs. Their commitment to sustainability and regulatory compliance positions them as a leader in clean energy solutions.
How to land this job
Tailor your resume to showcase your experience in troubleshooting hardware and software issues, particularly in a Windows 10 environment, as this is essential for the Desktop Support Analyst role at Power Solutions International.
Highlight your familiarity with Office 365 and VPN, emphasizing any direct experience you have in resolving connectivity issues, as these are key components of the job.
Apply through multiple platforms such as Power Solutions International's corporate site and LinkedIn to maximize your exposure to this opportunity.
Network with individuals in the IT division at Power Solutions International on LinkedIn to learn more about the role and the company culture; potential ice breakers could include asking about their experience with Epicor or discussing recent technological advancements in the industry.
Ensure your resume is optimized for ATS systems by incorporating relevant keywords from the job description, such as 'troubleshooting,' 'Windows 10,' 'Office 365,' and 'VPN,' to enhance your chances of passing initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, finding the best application channels, and identifying key LinkedIn connections to network with, allowing you to focus on your job search more effectively.
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