Job summary
Job overview
The Senior Customer Success Manager at CertifID will manage enterprise customer relationships and drive customer success initiatives, ensuring a seamless onboarding experience and ongoing value delivery.
Responsibilities and impact
Responsibilities include managing a portfolio of strategic enterprise accounts, developing relationships with key stakeholders, collaborating with sales for smooth transitions, and mentoring junior team members.
Compensation and benefits
Benefits include health, dental, and vision insurance, 401k with matching, company equity, wellness reimbursement, life insurance, parental leave, vacation days, sick days, and company-paid holidays.
Experience and skills
Candidates typically have 10+ years of experience in customer success or account management, familiarity with customer success platforms, and strong communication and problem-solving skills.
Career development
Opportunities for professional growth include mentoring junior team members and contributing to strategic initiatives that enhance customer success.
Work environment and culture
CertifID promotes a culture focused on core values, teamwork, and individual growth, emphasizing the importance of customer protection and innovation.
Company information
CertifID is recognized for its secure platform that mitigates cybercrime risks in real estate transactions, having achieved accolades such as being one of the Best Startups to Work for in Austin and making the Inc. 5000 list.
Team overview
The candidate will join a dynamic Customer Success Team, collaborating closely with both junior members and senior stakeholders to drive customer engagement and satisfaction.
Unique job features
The role offers unique opportunities to mentor junior team members and engage directly with C-suite executives in enterprise accounts.
Company overview
CertifID is a technology company that specializes in wire fraud prevention for real estate transactions. They provide a secure platform that verifies the identity of parties involved in financial transactions, ensuring that funds are transferred safely and accurately. The company makes money by offering subscription-based services to real estate professionals, title companies, and financial institutions. Founded in 2017, CertifID has quickly become a trusted name in the industry, leveraging advanced technology to combat the growing threat of wire fraud in real estate.
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