Job summary
Job post source
This job is directly from PPC Partners Inc.
Job overview
The Director of IT Support Services leads the Service Desk Team to deliver quality technical support, ensuring a stable computing environment and aligning IT services with company goals.
Responsibilities and impact
The role involves overseeing Service Desk operations, managing incidents and service requests, analyzing ticket trends, developing policies, managing staffing and SLAs, leading the team, and collaborating with internal and external stakeholders to support IT business needs.
Experience and skills
Requires a Bachelor's degree or equivalent experience, 10+ years managing teams of 5-10 people, experience supporting large user environments (2500+ users), expertise in Microsoft Office 365, Active Directory, Service Desk systems, IT asset and patch management, and preferred certifications include ITIL, PMP, MCP, MCSA, or MCSE.
Work environment and culture
PPC Partners Inc. promotes equal opportunity employment encouraging minorities, disabled, veterans, and females to apply, indicating an inclusive work culture.
Company overview
PPC Partners Inc. is a leading provider of electrical and mechanical contracting services, specializing in design, installation, and maintenance for commercial, industrial, and utility clients. The company generates revenue through project-based contracts and long-term service agreements, leveraging its expertise in electrical, HVAC, plumbing, and energy solutions. Founded in 1909, PPC Partners has a rich history of innovation and reliability, evolving from a small local business to a prominent player in the construction and engineering sectors.
How to land this job
Tailor your resume to emphasize your leadership in managing IT support teams, highlighting experience with Service Desk operations, incident management, and ticketing systems like KACE.
Showcase your expertise in Microsoft Office 365, Active Directory, patch management, and end-user computing fleet management to align with the technical requirements of the role.
Apply through multiple channels including PPC Partners Inc.'s corporate careers page and LinkedIn to maximize your exposure and chances of being noticed.
Connect with current IT leadership and Service Desk team members at PPC Partners Inc. on LinkedIn; use ice breakers like commenting on recent technology initiatives at PPC or asking about their experience with the Service Desk ticketing system.
Optimize your resume for ATS by incorporating keywords such as 'Service Desk operations,' 'IT asset management,' 'patch management,' 'Office 365,' 'Active Directory,' and 'ITIL' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant PPC LinkedIn contacts, saving you time and increasing your chances of landing the Director of IT Support Services role.
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