Job summary
Job post source
This job is directly from Mindful Care
Job overview
The Offshore Patient Experience Coordinator at Mindful Care handles patient-facing tasks to ensure exceptional customer service and smooth patient interactions in mental healthcare.
Responsibilities and impact
The role involves managing patient scheduling, payment collections, answering inquiries via phone, text, and email, triaging inquiries, supporting intake processes, and acting as office manager for in-office visits.
Compensation and benefits
The position offers a contract, full-time remote schedule with a pay rate of $4.00/hr USD and includes rotating weekend shifts.
Experience and skills
Candidates need 2+ years in medical or mental health office environments, customer service skills, insurance verification experience, strong communication, organization, and computer proficiency; mental health experience is preferred.
Work environment and culture
Mindful Care values inclusivity, sensitivity, humility, and diversity, fostering a supportive environment for individuals from varied backgrounds.
Company information
Mindful Care is a mental health company providing same-day urgent psychiatric care, group and individual therapy, with telehealth and in-person options, covered by many insurers including Medicare.
Job location and travel
The job is remote but based in the Philippines, with a schedule of 4am-1pm ET and rotating weekends.
Application process
Applicants are instructed not to submit through recruiting agencies unless partnered; no unsolicited referrals accepted.
Unique job features
The role uniquely supports urgent mental health care access with a focus on same-day service and telepsychiatry options across multiple states.
Company overview
Mindful Care is a mental health services provider specializing in delivering accessible and affordable psychiatric care and therapy. They generate revenue through patient consultations, therapy sessions, and partnerships with healthcare providers and insurance companies. Founded with the mission to address the mental health crisis by offering same-day appointments and transparent pricing, Mindful Care has expanded its services across multiple states, leveraging technology to streamline patient care and improve outcomes. Their innovative approach and commitment to mental health make them a significant player in the healthcare industry.
How to land this job
Position your resume to highlight your experience in medical office or mental health environments, emphasizing customer service skills and handling patient inquiries via phone, email, and text.
Focus on showcasing your ability to manage scheduling, payment collections, and insurance verification, as these are key responsibilities for the role.
Apply through multiple platforms including Mindful Care's official corporate website, LinkedIn, and reputable job boards to maximize your application visibility.
Connect on LinkedIn with current Mindful Care employees in patient experience or administrative roles; use ice breakers like commenting on Mindful Care's mission to reimagine mental healthcare or asking about their experience working in a remote, fast-paced environment.
Optimize your resume for ATS by including keywords such as 'patient scheduling,' 'insurance verification,' 'customer service,' 'mental health care,' and 'patient portal support' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature which automates resume tailoring, identifies multiple application channels, and helps find LinkedIn connections, allowing you to focus your energy on preparing for interviews and networking effectively.
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