Job summary
Job post source
This job is directly from SmartPractice
Job overview
The Customer Service Representative at SmartPractice ensures high customer satisfaction by assisting with orders, managing accounts, and resolving issues.
Responsibilities and impact
Daily tasks include processing orders, answering inquiries via various channels, upselling products, following up with customers, and running reports to maintain satisfaction.
Compensation and benefits
The position offers a base pay of $15.50 per hour plus a monthly bonus.
Experience and skills
Preferred qualifications include experience in order entry within a fast-paced environment and skills in handling inquiries and providing solutions.
Work environment and culture
SmartPractice promotes a tobacco-free environment and focuses on healthier practices for patients and employees.
Company information
SmartPractice is committed to healthier practices and patient care, emphasizing a tobacco-free workplace.
Job location and travel
The role is part-time, hybrid, allowing remote work a few days a week after training, with a schedule of Monday to Friday between 8 AM and 3 PM.
Company overview
SmartPractice is a company specializing in providing products and services tailored for healthcare professionals, including dental, veterinary, and medical practices. They generate revenue through the sale of medical supplies, promotional products, and practice management solutions designed to enhance patient care and streamline operations. Founded in 1969, SmartPractice has a long history of innovation and commitment to improving healthcare practices. The company is known for its focus on customer service and quality products, making it a trusted partner for healthcare providers seeking to optimize their practice efficiency and patient engagement.
How to land this job
Tailor your resume to showcase your experience in customer service, particularly highlighting your skills in handling inquiries, processing orders, and resolving issues, as these are essential for the Customer Service Representative role at SmartPractice.
Emphasize your ability to upsell and cross-sell products, as well as your experience in maintaining high customer satisfaction, which aligns with the job's requirements.
Apply through multiple platforms, including SmartPractice's corporate site and LinkedIn, to broaden your application reach and visibility for the position.
Connect with current employees in the customer service division at SmartPractice on LinkedIn to gather insights about the role and company culture; consider ice breakers like asking about their favorite aspect of working there or recent projects they've enjoyed.
Optimize your resume for ATS by incorporating relevant keywords from the job description such as 'customer satisfaction', 'order processing', and 'inquiries' to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your job search by ensuring your applications are tailored, efficiently directed to the right platforms, and help identify valuable networking connections at SmartPractice.
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