Job summary
Job post source
This job is directly from Tishman Speyer
Job overview
The Operations Manager (VIP Guest Experience) at Tishman Speyer oversees daily operations of the Top of the Rock Observation Deck, ensuring a smooth, safe, and pleasant experience for guests.
Responsibilities and impact
The role involves managing daily operations, crowd control, staff performance, training, scheduling, event coordination, and addressing visitor issues to maintain high service standards and operational efficiency.
Compensation and benefits
The base salary ranges from $70,000 to $80,000 with eligibility for a discretionary annual bonus, comprehensive medical, dental, vision insurance, life and disability insurance, 401(k) with matching, wellness benefits, and other full-time employee benefits.
Experience and skills
Candidates should have a Bachelor's degree, 3-5 years of management experience in similar operational environments, leadership skills, experience hiring and supervising hourly staff in guest service or retail, and preferred cash-handling and multilingual abilities.
Career development
Tishman Speyer offers opportunities for professional relationships, development, and advancement through employee affinity groups and a commitment to diversity and inclusion.
Work environment and culture
The company values diversity, inclusion, integrity, and a positive work environment, with a focus on leadership and employee engagement in a dynamic, guest-focused setting.
Company information
Tishman Speyer is a global real estate developer, operator, and investment manager with a diversified portfolio including iconic properties like Rockefeller Center, managing $68 billion in assets across 33 markets since 1978.
Job location and travel
The position is based in New York, managing the Top of the Rock Observation Deck with operational hours reflecting the travel and tourism industry's cyclical nature.
Unique job features
The role includes unique responsibilities such as managing a high-profile observation deck, coordinating special events, and maintaining iconic property standards.
Company overview
Tishman Speyer is a leading global real estate developer, owner, operator, and investment manager. They make money through the acquisition, development, and management of high-quality properties across major cities worldwide, including office, residential, and retail spaces. Founded in 1978, the company has a rich history of iconic projects such as Rockefeller Center in New York and The Springs in Shanghai. Their innovative approach and commitment to sustainability have positioned them as a key player in the real estate industry.
How to land this job
Tailor your resume for the Operations Manager (VIP Guest Experience) role at Tishman Speyer by emphasizing your leadership in managing daily operations, crowd control, and guest service excellence in dynamic environments.
Highlight your experience with staff supervision, training, and performance management, especially in hospitality or retail settings, showcasing your ability to motivate teams and handle conflict effectively.
Apply through multiple platforms including Tishman Speyer’s corporate career site and LinkedIn to maximize your application visibility and ensure your resume reaches the right recruiters.
Connect with current employees in the operations or guest experience divisions on LinkedIn; start conversations by referencing recent Tishman Speyer projects or asking for insights on the Top of the Rock Observation Deck operations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest service standards,' 'crowd control,' 'staff scheduling,' 'training,' and 'event coordination' to pass automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple channels, and identifying LinkedIn contacts, freeing you to focus on interview preparation and networking.
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