Job summary
Job post source
This job is directly from StatLab
Job overview
The Customer Service Representative at StatLab is responsible for managing sales orders, client setups, and exception processing to support sales operations and ensure customer satisfaction.
Responsibilities and impact
Daily tasks include keying sales orders with minimal errors, setting up and maintaining standing orders, handling exception calls, processing freight claims, and providing support to sales reps while adhering to company policies and safety standards.
Compensation and benefits
The starting pay for this position is $17.45; no additional benefits or bonuses are specified in the description.
Experience and skills
Candidates should demonstrate accuracy in order processing, strong customer service skills, ability to handle exceptions and freight claims, and adherence to safety and company policies; specific experience requirements are not detailed.
Work environment and culture
The role emphasizes teamwork, adherence to company core values, safety compliance, and stress management in a supportive work environment.
Company overview
StatLab is a leading provider of diagnostic supplies and equipment for the anatomic pathology laboratory market. They specialize in manufacturing and distributing high-quality histology, cytology, and immunohistochemistry products that are essential for tissue-based diagnostics. Founded in 1976, StatLab has grown by focusing on customer service, quality products, and competitive pricing. The company generates revenue through the sale of consumables and equipment to pathology labs, hospitals, and research institutions. Notably, StatLab has expanded its product offerings and market presence through strategic acquisitions and continuous innovation in the pathology field.
How to land this job
Tailor your resume to highlight your accuracy in data entry and order processing, emphasizing your ability to maintain error rates below company standards as specified for sales order keying.
Showcase your experience in customer service, particularly in handling exception calls, setting up new clients, and supporting sales representatives, aligning with the multifaceted responsibilities of the role.
Apply through multiple platforms including StatLab's official corporate website and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current employees in StatLab's customer service or sales support teams on LinkedIn; use ice breakers such as asking about their experience with managing standing orders or how they handle exception processing to start a meaningful conversation.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'sales orders,' 'exception processing,' 'freight claims,' and 'standing orders' to ensure your resume passes initial automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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