Job summary
Job post source
This job is directly from Asembia
Job overview
The Director of Operations at Asembia oversees the call center's operational functions, ensuring compliance with KPIs and supporting new program installations.
Responsibilities and impact
Daily responsibilities include collaborating with senior management on growth strategies, managing staffing plans, overseeing program implementations, and ensuring training accuracy and compliance with HIPAA regulations.
Experience and skills
Candidates must have a bachelor's degree in health administration or a related field, with experience in healthcare or insurance, strong data analysis skills, and progressive management experience in a call center environment.
Company information
Asembia is focused on providing patient support services, particularly in the healthcare and pharmacy benefit management sectors.
Company overview
Asembia is a leading healthcare service company specializing in the pharmaceutical supply chain, particularly in the specialty pharmacy sector. They generate revenue by providing comprehensive solutions including pharmacy benefit management, patient support services, and technology platforms to enhance medication access and adherence. Founded in 2004, Asembia has grown significantly, establishing partnerships with numerous pharmaceutical manufacturers, payers, and providers to streamline specialty drug distribution and improve patient outcomes. Their innovative approach and extensive network make them a pivotal player in the healthcare industry.
How to land this job
Position your resume to emphasize your leadership experience in operations, particularly within call centers or patient support services, showcasing your ability to meet KPI and SOW requirements.
Highlight your strategic planning skills and experience collaborating with senior management on business growth and operational planning, as these are crucial for the Director role.
Apply through multiple platforms including Asembia's corporate site, LinkedIn, and job boards to maximize your visibility and opportunities for the position.
Connect with individuals in Asembia's operations division on LinkedIn, using ice breakers such as asking about their experience with new program implementations or discussing recent industry trends in patient support.
Ensure your resume is optimized for ATS by incorporating keywords from the job description, such as 'call center operations,' 'KPI management,' and 'strategic planning,' to increase your chances of passing initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature for a streamlined application process that tailors your resume, identifies suitable job openings, and connects you with industry professionals, allowing you to focus on your job search effectively.
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