Job summary
Job post source
This job is directly from Medicus IT
Job overview
The Client Success Manager at Medicus IT is responsible for building strong client relationships to ensure satisfaction and retention by maximizing the value clients derive from the company's IT products and services.
Responsibilities and impact
The role involves acting as the primary client contact, conducting business reviews, identifying client needs, collaborating with internal teams to resolve issues, managing escalations, and working in a hybrid office environment 2-3 days per week.
Experience and skills
Candidates should have 3-5 years of experience in Customer Success, IT, or technical account management, with skills in communication, problem-solving, MSP/IT support, networking fundamentals, cloud services, IT service management, and ticketing systems.
Work environment and culture
The company values include Doing the Right Thing, Taking Ownership and Delivering Results, Cultivating Positivity, and Encouraging Improvement and Innovation, promoting a professional and service-excellence oriented environment.
Job location and travel
This is a hybrid role based at any Medicus IT office location, requiring 2-3 days per week onsite as per business needs.
Unique job features
The role is distinguished by its hybrid work model, strong emphasis on client relationship management, and alignment with core company values.
Company overview
Medicus IT is a leading provider of managed IT services specializing in the healthcare sector. They offer comprehensive solutions including cybersecurity, cloud services, and compliance management to ensure healthcare organizations operate efficiently and securely. The company generates revenue through subscription-based service models and customized IT solutions tailored to client needs. Founded in 2004, Medicus IT has grown significantly, acquiring several smaller IT firms to expand its footprint and capabilities. Their focus on healthcare IT makes them a critical partner for medical practices and healthcare providers aiming to enhance their technological infrastructure.
How to land this job
Position your resume to highlight your experience in client relationship management, emphasizing your ability to act as the primary point of contact and build trust with key decision makers, which is central to the Client Success Manager role at Medicus IT.
Emphasize your technical knowledge, including familiarity with MSP, IT support, cloud services like Azure or AWS, networking fundamentals, and service management frameworks, to align with the job's technical requirements.
Apply through multiple platforms such as Medicus IT's corporate careers page, LinkedIn, and other job boards to maximize your chances of visibility and consideration for the role.
Connect with current Medicus IT employees in client success or technical account management on LinkedIn; start conversations by referencing the company's core values or asking about their experience managing client escalations and cross-functional collaboration.
Optimize your resume for ATS by incorporating keywords from the job description like 'client success plans,' 'MSP service delivery,' 'technical account management,' 'cloud services,' and 'client lifecycle management' to increase your resume's chances of passing automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find the best places to apply, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and honing your skills.
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